[Alaska Airlines] Only showing one leg of a two leg trip with same confirmation code

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Kim LaVoy
1 year ago In Alaska Airlines
Only showing one leg of a two leg trip with same confirmation code

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Emily Roberts

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1 year ago

Hi there! I understand you're experiencing an issue where only one leg of your two-leg trip is showing up with the same confirmation code. Let’s work through this together.

Could you please provide me with a few details? Specifically:
1. When did you book your trip, and what are the departure and arrival locations?
2. Are you trying to view your reservation via the Alaska Airlines app, website, or another platform?

These details will help me understand the situation better and guide you toward a solution!

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Kim LaVoy
1 year ago

2/13/25, departure on 6/15 to Dallas, Alaska airlines app, it’s the same for my outbound on 6/6 from Dallas to sitka

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Emily Roberts

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1 year ago

Thank you for providing those details! Since your trip involves multiple legs, it sounds like there may be a display issue within the Alaska Airlines app. Let’s try a few steps to resolve this.

### Steps to Fix the Issue:

1. Refresh the App: Sometimes, simply closing and reopening the app can help. Try swiping up from the bottom of your iPhone screen (or double-tapping the home button if your device has one) and swipe the Alaska Airlines app off the screen to close it. Then reopen the app.

2. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that makes any difference.

3. Re-Log into Your Account: Log out of your account in the app and then log back in to see if the full itinerary appears. You can do this by tapping on your profile icon in the app.

4. Check Reservations Again: Tap the “Manage Reservation” section and enter your confirmation code to check if the missing leg appears.

5. Update the App: Ensure that your Alaska Airlines app is up to date. Go to the App Store, search for Alaska Airlines, and see if there’s an update available.

If you’ve tried these steps and still can’t see both legs of your trip, it might be helpful to check the reservation directly on the Alaska Airlines website using this link: Manage reservation.

In the case that the issue persists, contacting higher-level support could provide more extensive assistance. You can reach the Alaska Airlines support team at [email protected].

Let me know how it goes or if you need further help with the steps! Are you satisfied with the solution I provided?

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