Hi there! I understand your templates in the Phomemo app aren’t showing, and you get a “connection problems” message even though your internet connection seems fine. Let’s get this sorted out.

First, just to make sure, are you connected to Wi-Fi or mobile data? Sometimes switching between these or toggling airplane mode for a moment can refresh network connections. Also, have you tried restarting the Phomemo app and your phone? That often solves minor glitches.

Here’s a step-by-step approach to troubleshoot this issue:

1. Check Network Stability: Although your internet seems fine, some apps need stable and consistent connectivity. Try loading other apps or websites to confirm it’s really stable.

2. Restart App and Phone: Close the Phomemo app completely (remove it from recent apps) and restart your phone. Then reopen the app.

3. Log Out and Log In Again: In the Phomemo app, log out of your account and log back in. This resets your session and can resolve connection hiccups.

4. Update the App: Make sure your Phomemo app is updated to the latest version available on the Google Play Store, as outdated versions can have bugs.

5. Clear Cache (Optional): In your Android settings, go to Apps > Phomemo app > Storage > Clear Cache. This can resolve corrupted temporary files affecting the app.

6. Check Permissions: Ensure the app has the necessary permissions (especially for network access). Go to Settings > Apps > Phomemo app > Permissions.

If all these are done and the issue persists, it might be a server-side problem or a temporary outage on Phomemo’s side affecting template loading. In that case, waiting a little while or contacting Phomemo support could help.

Could you please let me know which of these steps you’ve already tried? That way, I can help you with more specific solutions.

Meanwhile, here’s a similar support resource from Phomemo’s official FAQ for template loading issues that might be helpful:
https://phomemo.com/pages/m200-thermal-printing-general-questions-the-template-in-the-app-cannot-be-loaded

Are you satisfied with this plan to start troubleshooting?