Hi there! I understand you're having trouble with Unity ads in Matchington Mansion — specifically, that once an ad starts, there's no way to exit it and get back to the game. Is that right?

Just to clarify, does this happen with every ad video you watch, or only occasionally? Also, have you noticed if the “X” or close button for the ad appears at all before it gets stuck? And are you connected via Wi-Fi or cellular data when this happens?

While you share that, here are some steps you can try on your iPhone with iOS 18.6.2 that may help resolve this issue:

1. Force close and restart the game: Double-click the Home button (or swipe up from the bottom on Face ID devices) and swipe up on Matchington Mansion to close it completely. Then reopen it. Sometimes this refreshes the ad behavior.

2. Restart your iPhone: A simple reboot can clear temporary glitches that affect ads.

3. Check your internet connection: A stable Wi-Fi connection is best when watching ads. Switch between Wi-Fi and cellular to test if one is causing the problem.

4. Clear app cache: Go to iPhone Settings > General > iPhone Storage > Matchington Mansion, and see if there's an option to offload or delete temporary data (note: this won’t delete your saved progress if connected to Facebook or Game Center).

5. Update the app: Make sure you have the latest version of Matchington Mansion from the App Store, as updates often fix ad-related bugs.

6. Check for iOS update: While iOS 18.6.2 is recent, verify if there is any smaller patch or update available to improve device stability.

If none of the above work, the issue may be with a known Unity Ads bug where sometimes the close button is missing or unresponsive, trapping users in the ad1 2. Unfortunately, in that case, the only workaround is to force close the app and relaunch.

I can also report this to the Matchington Mansion support team for further investigation if you’d like. Could you please let me know if this happens with all ads, or only certain ones, and any other detail you remember?

Looking forward to helping you get back to enjoying your game!

Most all Unity ads are annoying and last way too long. But the worst is when the ad gets stuck in an endless loop forcing an unwanted download. I’ll try a forced shutdown and restart my phone, but I’ve done that many times before and am fed up with all the interruptions now allowed in Matchington Mansion. If no change I will uninstall the game for good. Thank you!

I totally understand how those stuck Unity ads that loop endlessly and push unwanted downloads can be really disruptive. It’s especially tough when normal restarts haven’t helped and ads keep interrupting your gameplay in Matchington Mansion.

Based on what you've described and what others have experienced, this problem often comes from a Unity Ads bug where the “close” or “skip” button either doesn’t appear or becomes unresponsive, causing that endless ad loop or forced download behavior3 10.

Here are some practical steps that might help beyond just restarting your phone:

1. Try a clean reinstall:
- Delete Matchington Mansion from your iPhone.
- Reboot your device.
- Reinstall the latest version from the App Store.
This can clear out any corrupt ad files or settings causing the loop.

2. Disable background app refresh temporarily:
- Go to Settings > General > Background App Refresh > turn off for Matchington Mansion.
This might help by reducing the ad loading processes in the background.

3. Reset network settings:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
This refreshes Wi-Fi and cellular connections, which can sometimes fix ad loading glitches.

4. Check if app permissions for tracking or ads have changed:
- Settings > Privacy & Security > Tracking > ensure Matchington Mansion is allowed to track as some ads might behave oddly otherwise.

5. Use Screen Time to limit app interruptions:
- You can set limits or content restrictions that may reduce the frequency of ads if that suits your preferences.

If after all this the ads still loop or force downloads, the best route is to report directly to Matchington Mansion’s support so they can push the issue to their ad provider (Unity) for a fix. You can email them at [email protected] sharing these details and your device info.

I know ads can really detract from fun, and your frustration is completely valid. Hopefully, these steps reduce your ad troubles, but if not, feel free to let me know, and I’ll assist you with further options!

Are you okay to try these now? I'd like to hear how it goes or if you want me to help draft a message to support for you.

Thank you. I’ll try the presented options to fix. I get back with you if I need help stating a message to Matchington Mansion’s support team.

I’m glad you’re willing to try the options I provided! If you do decide to reach out to the Matchington Mansion support team for help, you can contact them by sending an email with a detailed description of your issue to:

[email protected]

This is their official support email, and their team should be able to assist you further with the ad problems or any other concerns you have with the game.

If you'd like, I can also help you draft the message when you’re ready to contact them. Just let me know!

Are you all set to try the fixes now?