[HMA App] App started acting carazy - I deleted

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LyleDarnell
3 months ago In HMA App
App started acting carazy - I deleted

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Pierre

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3 months ago

Hello! I see you mentioned that the HMA VPN app started acting crazy and then you deleted it. Could you share a bit more about what exactly was happening before you decided to delete the app? For example, were there connection drops, the app crashing, or something else?

Meanwhile, I can guide you on how to approach troubleshooting or reinstalling the HMA VPN app on your Mac running OS X 10.15.7.

Here’s a step-by-step process:

1. Check for leftover files: Sometimes, even after deleting the app, some configuration files or VPN profiles might remain on your Mac. These can interfere with reinstallation or proper operation.
- Go to your Finder, press Command + Shift + G, then enter ~/Library/Preferences and see if there are any files related to HMA VPN (they might start with “com.hidemyass” or similar). If yes, delete them.
- Also check ~/Library/Application Support and ~/Library/Caches for any HMA VPN folders and remove them.

2. Restart your Mac: A fresh reboot can clear temporary files and reset relevant services.

3. Download the latest version of HMA VPN: Head to the official HMA website and download the macOS version compatible with OS X 10.15.7.

4. Install the app fresh: Follow the installation prompts carefully.

5. Check your internet connection outside the VPN: Ensure your internet works normally without the VPN connected.

6. Log in with your subscription credentials: Confirm your subscription is active.

7. Test connecting to different VPN servers: Try a couple of different server locations.

If you encounter issues reinstalling — for example, the app won’t launch or you see errors — let me know the exact messages. Also, if you previously used a VPN profile outside the app or third-party cleanup tools (like CleanMyMac), it might have caused leftover settings that block the app.

If you want, I can also help with command-line steps or deeper cleanup if the basic approach doesn't work out.

How does that sound? Could you try these and tell me if anything changes or if you hit specific errors?

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