Hi there! I see you're having an issue where the Resident Portal shows "Disconnected from main office." I'd love to help get this sorted out for you. To start, can you tell me a bit more about the situation? For example:

- Are you unable to access any features on the Resident Portal, or is it just showing this message?
- Did this happen all of a sudden, or has it been intermittent?
- Have you tried restarting your computer, network equipment, or logging out and back in?
- Are other internet services on your Mac working fine?

Getting these details will help me pinpoint the cause and guide you through the best next steps. Let me know!

Unable to do anything

Thanks for sharing that you’re unable to do anything on the Resident Portal. Let’s try a few checks to get you back on track. Since you’re on a Mac running OS X 10.15.7, here’s what I suggest:

1. Check Your Internet Connection:
- Make sure your Mac is properly connected to the internet and other websites or apps are working.

2. Clear Browser Cache and Cookies:
- Sometimes, stored data can cause sites to freeze. In Safari:
- Click Safari in the menu bar > Preferences > Privacy > Manage Website Data > Remove All.
- Then, restart Safari and try Resident Portal again.

3. Try a Different Browser:
- If you normally use Safari, try Chrome or Firefox to see if the problem persists.

4. Log Out and Log Back In:
- If you can access the login screen, try logging out fully and logging back in.

5. Check for Portal Maintenance or Outages:
- Occasionally Resident Portal might be down for updates. You can reach out to your property management or try contacting resident support at [email protected] to check if there’s a service disruption.

6. Restart Your Mac:
- A simple restart can sometimes clear temporary issues.

If these steps don’t help, it’s possible the issue could be on the portal’s side or related to your account permissions (sometimes access gets restricted). If you have details like any error messages or the exact screen you see, that would help me assist you further.

Would you like help going through any of these steps? Or do you already know if the portal is down from your management?