Hi there! Thanks for reaching out. I'd like to get a bit more detail so I can help you effectively. When you say you're unable to switch properties on your laptop, could you tell me if you're logged into the Resident Portal website? Also, is the option to switch properties missing entirely, or does it not respond when you try to select another property?

That info will help me guide you through the right steps to fix this.

Yes, logged in to Resident Portal. There is no option to switch properties. I can with my mobile app.

Thanks for that information! Since you can switch properties on the mobile app but not see the option on your laptop's Resident Portal website, it sounds like this could be either a browser-related display issue or a permissions setting tied to the web version of your account.

Here’s what I suggest we try, step-by-step:

1. Clear your browser cache: Sometimes cached data can affect how pages load and display. In Windows with your WebKit browser, go to the browser settings, find the option to clear browsing data/cache, and clear it, then refresh and log back into Resident Portal.

2. Try an alternative browser: If possible, try using a different browser like Chrome or Edge temporarily. This can tell us if it’s a browser-specific issue in WebKit.

3. Check account roles or permissions: Sometimes the web portal may limit switching properties depending on the account’s role or how it's set up in the system. Since you can switch properties on mobile, confirming your user permissions with your property management team or contacting the support email at [email protected] might help clarify if web permissions differ.

4. Check for portal updates or maintenance: Occasionally, web portal features can be temporarily affected by updates or maintenance on the backend. You might want to look for announcements from your property management or Resident Portal.

If after these steps the option is still missing, please let me know, and I can assist you with verifying your account settings or escalate to our technical team.

Are you comfortable trying these steps? Let me know how it goes!