Hi there! I understand that the Happy Color app crashes when you try to select a color, and you've already tried updating and reinstalling the app. Let's see if we can get to the bottom of this together.
First, just to confirm a couple of things: - When exactly does the crash happen? Is it immediately as you tap a color, or after some delay? - Is this happening in all coloring pictures or only specific ones? - Have you noticed if the problem occurs when your iPhone is connected to Wi-Fi or cellular data, or both?
Meanwhile, here’s a step-by-step you can try, tailored to your iPhone with iOS 18.7:
1. Force close the app: Double-click the Home button (or swipe up from the bottom on newer iPhones) to open the app switcher. Swipe up on the Happy Color app to close it completely.
2. Restart your iPhone: Press and hold the power button and either volume button, slide to power off, wait a few seconds, then power it back on. This clears temporary glitches.
3. Check app permissions: Go to Settings > Happy Color and ensure it has the necessary permissions, especially access to Photos if you save images.
4. Clear app cache/data: While iOS does not have a direct cache clearing like Android, sometimes toggling off and on permissions or reinstalling (which you tried) helps.
5. Check for iOS update: Even though you’re on iOS 18.7, verify if a minor update or patch is available that could improve app compatibility.
If after these steps the crashes continue, please let me know. There may be a bug in the app version that needs to be reported to the development team. I can guide you on how to send error logs or escalate the issue with supporting details.
Are you okay to try these steps and tell me what happens?
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Henry Adams
Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...
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Hi there! I understand that the Happy Color app crashes when you try to select a color, and you've already tried updating and reinstalling the app. Let's see if we can get to the bottom of this together.
First, just to confirm a couple of things:
- When exactly does the crash happen? Is it immediately as you tap a color, or after some delay?
- Is this happening in all coloring pictures or only specific ones?
- Have you noticed if the problem occurs when your iPhone is connected to Wi-Fi or cellular data, or both?
Meanwhile, here’s a step-by-step you can try, tailored to your iPhone with iOS 18.7:
1. Force close the app: Double-click the Home button (or swipe up from the bottom on newer iPhones) to open the app switcher. Swipe up on the Happy Color app to close it completely.
2. Restart your iPhone: Press and hold the power button and either volume button, slide to power off, wait a few seconds, then power it back on. This clears temporary glitches.
3. Check app permissions: Go to Settings > Happy Color and ensure it has the necessary permissions, especially access to Photos if you save images.
4. Clear app cache/data: While iOS does not have a direct cache clearing like Android, sometimes toggling off and on permissions or reinstalling (which you tried) helps.
5. Check for iOS update: Even though you’re on iOS 18.7, verify if a minor update or patch is available that could improve app compatibility.
If after these steps the crashes continue, please let me know. There may be a bug in the app version that needs to be reported to the development team. I can guide you on how to send error logs or escalate the issue with supporting details.
Are you okay to try these steps and tell me what happens?
Often when I hit a color it bumps me out of the app. I frequently update the app. I’ve even deleted.