Hi there! I see you're having trouble logging into your GMX account and accessing functions on the site. I’d love to help you get back in. To start, could you tell me a bit more about what happens when you try to log in? For example:
- Do you see any error messages?
- Does the page load at all, or is it completely unresponsive?
- Are you using the web browser on your Windows 10 device or the GMX app?

Knowing these details will help me guide you through the right troubleshooting steps.

Login page recognizes me and when I enter “forgot password” it response with “e-mail not recognize” and will not move forward.

Thanks for sharing those details. It sounds like the GMX system is not recognizing your email when you use the "Forgot Password" option, which can happen if the email entered isn't exactly matching the one registered with your account or if there’s some issue with the account.

Here’s what I suggest trying next:

1. Double-check the email address you are entering for password recovery. Confirm there are no extra spaces or typos; sometimes even a small mistake can cause that message.

2. If you have any alternative email addresses or mobile phone numbers linked to your GMX account, try using those for the password reset process. GMX allows resetting the password via a contact email or phone number.

3. Go directly to the password reset page: https://password.gmx.com and follow the instructions carefully to recover your account.

4. If none of your emails or numbers are recognized, it’s possible your account might have been compromised or deactivated. In that case, I recommend contacting GMX support directly for further account verification and help.

Could you please confirm whether you have alternate contact details linked to your account or if you’re certain about the email address you used? This will help me guide you better.

Also, if you've enabled two-factor authentication (2FA) and lost access, there might be additional steps we can explore. Let me know!

Here is a GMX support page on resetting passwords for your reference

Could you please confirm whether you have alternate contact details linked to your account or if you're certain about the email address you used? This will help me guide you better. I am certain on the e-mail address I am entering

Thanks for confirming you’re entering the correct email address. Since the “forgot password” function says the email is not recognized, it suggests your account might be experiencing an issue on the GMX side, or perhaps there has been a change in account status.

Here are the next steps I recommend:

1. Clear browser cache and cookies on your Windows 10 WebKit browser and try again. Sometimes stored data causes login problems.

2. Try logging in from a different browser or device if you have access, just to rule out browser-specific issues.

3. If you have ever set up two-factor authentication (2FA) or app-specific passwords, be sure to check those settings. Occasionally, these can interfere if the password has changed or app-specific passwords were deleted. You can change your main password if possible and then generate new app-specific passwords if you use third-party apps to access GMX3.

4. Since your email isn’t recognized via the "forgot password" route, I recommend contacting GMX customer support directly. They can verify your account and provide recovery options beyond the automated system. You can reach them via the GMX help pages or their official support contact address.

Let me know if you want help with clearing cache or finding other browser choices on your Windows 10 device, or if you’d like directions to contact the GMX support team directly. I’m here to guide you through it!

Are you comfortable trying these steps?