Hi! I understand that you're having trouble with the PSE&G app processing your payment information. Let’s try to get this sorted out for you.

First, can I ask a couple of questions to get a clearer idea?
- Are you seeing any specific error messages when you try to enter or submit your payment info?
- Have you already tried restarting the app or your device?
- Are you using any ad-blockers or browser extensions alongside the app, or maybe an older app version?

While you check on that, here are some practical steps you can try:

1. Restart the App and Device: Sometimes simply closing the app completely (swipe up in the app switcher) and reopening it can help. Also try restarting your Mac.

2. Update the App: Make sure the PSE&G app is updated to the latest version available in the App Store. Updates often fix bugs related to payments.

3. Check Internet Connection: Verify that your network connection is stable. You can try switching from Wi-Fi to wired or another Wi-Fi network if possible.

4. Clear Cache or Reinstall: On Mac OS X apps, you might try signing out of the app, then signing in again. If that doesn’t help, a full uninstall and reinstall of the app may clear corrupted data.

5. Try Alternative Payment Methods: If the app issue persists, you might consider using an alternative payment method through the PSE&G website or by phone. You can pay online at the PSE&G website or call their customer service at 1-800-436-7734 to make a payment over the phone2 4.

If you let me know exactly how you’re trying to pay and any error messages, I can guide you better. Also, if these steps don’t resolve the issue, I can help with further troubleshooting or escalate it.

How would you like to proceed?