Hi there! I understand that you're having trouble with the Capital One Shopping app not fully loading or working properly when you use it on Amazon. Let me get a bit more detail before I guide you—are you using the Capital One Shopping browser extension on your Mac, or the standalone app? And is the problem that Amazon itself won’t load fully, or that the Capital One Shopping features (like rewards or coupons) aren’t applying when you're shopping on Amazon?

Knowing this will help me tailor the steps for your Mac running OS X 10.15.7.

I am running it on my ipad.

Thanks for the info that you're using an iPad. Let's narrow down the issue with the Capital One Shopping app on your iPad when trying to shop on Amazon.

Here’s a straightforward plan to troubleshoot:

1. Check for App Updates:
First, open the App Store on your iPad and go to the Updates tab to confirm your Capital One Shopping app is the latest version. Sometimes bugs are fixed in updates.

2. Restart the App and iPad:
Close the Capital One Shopping app completely (swipe up from the bottom and swipe away the app) and then reopen it. If that doesn’t help, try restarting the iPad.

3. Network Connection:
Make sure your iPad has a stable internet connection, preferably Wi-Fi. Sometimes a flaky connection causes apps to stall or load incompletely.

4. Clear Cache/Data Within the App:
The app may have stored data causing delays or conflicts. If the app has a settings menu to clear cache or reset, try that; if not, deleting and reinstalling the app will achieve the same effect.

5. Disable Other Extensions or Apps:
If you have other shopping or coupon apps running, they can sometimes interfere. Try using Capital One Shopping alone.

6. iOS Version Compatibility:
You didn’t specify your iPad OS version. The latest Capital One Shopping app works best on newer iOS versions. If your iPad is running an older iOS, it might cause glitches. You can check for iPadOS updates under Settings > General > Software Update.

7. Login and Account Issues:
Sometimes the app might struggle loading data due to authentication issues. Sign out of your Capital One Shopping account and sign back in.

If after trying these you’re still stuck, it could be an intermittent app or server problem on Capital One’s side. You can check for any reported outages on their status page or contact support directly at [email protected] for deeper assistance.

Does this sound doable? Let me know if you want me to guide you through any step in detail. Are you running the latest iPadOS now?