Hi there! I see your Heart of Vegas game opens, then stops with a message saying there's a problem and asks you to reload, and you've tried all the suggested fixes without success. Let's work together to get it sorted!

Just to be sure, beyond the suggested reloads, could you tell me if you've tried these steps already?

1. Restarting your Kindle device entirely.
2. Force closing the Heart of Vegas app, then reopening it.
3. Clearing the app cache to remove any corrupted temporary files.
4. Checking that the game app and your Kindle's Android OS (version 9) are updated to their latest versions.
5. Uninstalling and reinstalling the game app.

If you haven't done any of these, I can guide you through them step-by-step. If you have, then we can try some advanced troubleshooting like checking permissions or network connectivity.

Which of these have you tried so far? That way, I can help you move forward efficiently.

I've tried 1234. I don't want to lose my progress

Thanks for letting me know you've tried restarting the device, force closing, clearing cache, and updating the app and OS. I completely understand wanting to keep your game progress safe—that's very important!

Since you’re concerned about losing progress, the key is to ensure your game data is properly backed up or linked to an account before any more drastic steps like uninstalling.

Can I ask:
- Are you logged into the Heart of Vegas app using an account, such as Facebook, Google Play Games, or an MGM Rewards account?
- If yes, do you see your game progress saved or linked to that account?
- If no, have you created a login or connected the game to any account?

Linking your game progress to one of these accounts helps save your progress in the cloud, so if the app ever needs to be reinstalled, you won’t lose anything. If your game isn’t linked yet, I recommend doing that first.

Here’s a safe step to try next that won’t affect your data:

1. Open the Heart of Vegas app.
2. Look for a settings or profile menu to check if you are logged in.
3. If you're not logged in, sign in or create an account to save progress.
4. Once logged in and confirming progress is saved, you can try uninstalling and reinstalling the app safely. On Kindle Android 9, uninstall by holding the app icon and choosing "Uninstall," then reinstall from the app store.

If you confirm your progress is saved to an account already, we can proceed to uninstall and reinstall, which often fixes persistent problems like the one you described.

Feel free to share your login status, and I'll guide you through the next secure steps!