If you are experiencing a situation where the Hume Health app is locked on the "confirm details" screen, follow these steps to resolve the issue:

1. Force Close the App: Begin by force closing the Hume Health app on your Android device. This can be done by tapping the Recent Apps button and swiping away the Hume Health app.

2. Clear Cache and Data: Navigate to your device’s settings. From there, go to Apps or Applications, locate Hume Health, and tap on it. Select Storage and then choose Clear Cache and Clear Data. This helps remove any corrupted files that might be causing the screen to lock.

3. Check for App Updates: Open the Google Play Store, and search for the Hume Health app. Check if there's an update available; if so, install it. This ensures that you are using the latest version of the app which may contain important fixes - learn more.

4. Reconnect Your Scale: Make sure your connected scale is functioning properly. If applicable, step on the scale while the app is open; this action can sometimes trigger the app to exit the confirm details screen - learn more.

5. Check Account Verification: Access your profile by selecting the relevant icon usually located in the bottom right corner of the app interface. Verify that all your information is correct and ensure that your account is properly set up. If necessary, edit your profile to confirm that all details are accurate - learn more.

6. Restart Your Device: After performing the above steps, restart your Android device to refresh the system. This can often help in clearing temporary issues that might prevent the app from functioning correctly.

7. Reinstall the App: If the problem persists, uninstall the Hume Health app and then reinstall it from the Google Play Store. This step can help resolve deeper issues related to the app’s installation - learn more.

8. Contact Support: If none of the steps resolve the issue, reach out to Hume Health customer support for further assistance, providing them with details about the issue you are facing.

Following these steps should help you get past the "confirm details" screen issue and allow you to use the Hume Health app effectively.

Locked to confirm details screen

If you are locked on the "confirm details" screen in the Hume Health app, you can follow these actionable steps to troubleshoot and resolve the issue:

1. Force Close the App: Start by force closing the Hume Health app. Go to the Recent Apps menu on your Android device and swipe the app off the screen to close it.

2. Restart Your Device: A simple restart might help in refreshing any temporary issues. Turn off your device completely and then turn it back on.

3. Clear Cache: Navigate to Settings > Apps > Hume Health. Tap on Storage, then select Clear Cache. This will delete cached files that could be causing the app to malfunction.

4. Toggle Bluetooth: Sometimes, connection issues can cause problems. Go to your device’s Bluetooth settings, turn Bluetooth off, wait a few seconds, and then turn it back on. This can help re-establish a proper connection with any devices associated with the app - learn more.

5. Reinstall the App: Uninstall the app from your device and then download it again from the Google Play Store. This process ensures you have the latest version and can fix corrupted files - learn more.

6. Check Internet Connection: Ensure that your device is connected to a stable internet connection. Sometimes a poor connection can cause screens to freeze or not load properly.

7. Input Your Weight Manually: Some users have reported that manually entering their weight in the app can sometimes help them bypass the locked screen. Look for an option inside the app to input your weight directly - learn more.

8. Contact Support: If the problem persists after following these steps, consider reaching out to Hume Health customer support for further assistance. Provide them with details of your issue to expedite the help process.

By following these steps, you should be able to resolve the issue of being locked on the "confirm details" screen and continue using the Hume Health app effectively.