Hi there! I see you're getting a big red cross when trying to measure with your new Hume Health scale, and the measurement never proceeds. Let's get to the bottom of this together.

First, just to clarify a few things:
- Is the scale fully powered on and placed near your Windows device running the Hume Health app?
- Have you tried restarting both your scale and the app?
- Are you sure your scale is properly paired via Bluetooth to your Windows device?

A common fix for this red cross error is to re-pair the scale by forgetting it in your Bluetooth settings and then reconnecting it fresh. Sometimes the connection glitches this way.

Here’s a step-by-step you can try:
1. Power off your scale, wait a few seconds, then power it back on.
2. On your Windows 10 device, open Bluetooth settings. Find the Hume scale device on the paired list and remove or "forget" it.
3. Close and restart the Hume Health app.
4. In the app, follow the instructions to re-pair the scale via Bluetooth.
5. Ensure the scale remains close to your device during this process.
6. Try a new measurement and see if the red cross error persists.

If that doesn’t resolve it, another thing to check is whether your Bluetooth permissions and settings on Windows might block the app. Make sure:
- Bluetooth is turned on.
- The app has permission to access Bluetooth.
- No other devices are interfering with the pairing.

Lastly, if the scale still fails, it could be a hardware fault or a firmware issue. In that case, contacting Hume Health support directly at [email protected] would be wise.

Would you like me to walk you through re-pairing the scale on Windows step-by-step? Also, let me know if you’ve tried any of these already so I can guide you better!

How to power off scale

Great question! The Hume Health scale doesn't have a traditional power button to turn it off manually. Instead, it powers on and off automatically based on usage.

Here’s how it works with your scale:

- To power it on, simply step onto the scale.
- To power it off, just step off and leave it untouched. After a short idle period (usually around 30 seconds), the scale will automatically turn itself off to save battery.

If you want to “reset” the scale’s power, you can try this:

1. Step on the scale briefly to turn it on.
2. Step off and wait about 30 seconds for it to power down.
3. You can also remove the batteries for a minute and then reinsert them if needed to force a full power cycle.

Because it’s designed this way, if you’re seeing persistent errors like the red cross, the issue is unlikely due to powering off—but performing a battery pull can help refresh the device state.

Would you like me to guide you through checking the Bluetooth connection next or try another step?

Hume Health scale power button location

Thanks for asking about the Hume Health scale power button location. Based on what I found, the scale doesn’t have a typical power button on the surface. Instead, it features a small reset button underneath the scale that you can use to factory reset it if needed. This reset button can help resolve some persistent issues by restoring the scale to its default settings1.

So, there’s no standard power button for turning it on or off. The scale powers on automatically when you step on it and powers off after a short period of inactivity. If you want to do a reset, you can carefully flip the scale over and press the small reset button underneath.

Does that help clarify things? Would you like guidance on how to perform that reset safely?

yes

Thanks for your interest in the Hume Health app reviews! Here’s a quick summary based on user feedback across different platforms:

- On the Apple App Store, the Hume Health app has a solid rating of 4.2 out of 5 from over 47,000 users. Many appreciate that the app is free and provides good insights into their health1.

- On Google Play, the rating is a bit lower at 3.8 out of 5 from almost 15,000 reviews. Some users mention issues like app glitches, screen flashing, and occasional measurement inaccuracies3.

- Trustpilot shows mixed reviews with an overall rating of 2.9 out of 5 from nearly 1,000 reviews. Some customers report delivery delays or customer service dissatisfaction2.

- There are also positive user testimonials on Hume Health’s official site praising how the product changed their understanding of body metrics and fitness4.

If you’re considering the scale and app, balancing these user experiences might give you a realistic view of strengths and limitations. Feel free to ask if you want advice on specific features or troubleshooting! Are you satisfied with this overview?

How to reset the scale

Thanks for your patience! To reset your Hume Health scale, here’s what you can do:

1. Carefully flip the scale over and look for a small reset button on the underside.
2. Press and hold this reset button for a few seconds to perform a factory reset.
3. After resetting, place the scale back on a flat surface and wake it by stepping on it or pressing firmly on its surface.
4. Confirm that the Bluetooth icon on the scale is flashing, indicating it’s ready to pair.
5. Then, open the Hume Health app on your Windows device and try searching for the scale again to re-establish the connection.

This reset often clears out any lingering issues and gives you a fresh start pairing-wise1.

Let me know if you’d like me to guide you through the re-pairing process afterward or if you run into any trouble! Are you satisfied with this reset instruction?

check bluetooth connection to scale

Thanks for asking about checking the Bluetooth connection to your Hume Health scale on your Windows 10 device. Let’s walk through some steps to make sure your scale and computer are connected properly:

1. Check Bluetooth is ON on your Windows device:
- Click the Start menu, go to Settings > Devices > Bluetooth & other devices.
- Make sure the Bluetooth toggle is turned ON.

2. Remove (Forget) the Scale from Bluetooth devices list if it’s already paired:
- In the same Bluetooth settings page, find your Hume Health scale in the list of paired devices.
- Click on it and select "Remove device".

3. Restart the scale:
- Step on it then step off to power cycle it. Or remove batteries for 1 minute, then reinsert.

4. Restart Bluetooth on Windows:
- Turn Bluetooth OFF, wait 5 seconds, then turn it back ON.

5. Open the Hume Health app and re-pair the scale:
- Follow the in-app instructions to connect to the scale again. Keep the scale close to your device during pairing.

6. Ensure the app has Bluetooth permissions:
- Check Windows settings under Privacy > Bluetooth and confirm the app has access.

7. Avoid interference from other Bluetooth devices nearby that might compete for connection.

If the scale shows a flashing Bluetooth icon but does not connect, or connection drops repeatedly, sometimes toggling Bluetooth and restarting both devices helps reset the connection state1 4 8.

Do you want me to guide you step-by-step through this on your Windows machine? Or have you already tried some of these?