[Hume Health] Won't let me sign in to my account even tryed deleting it

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Rodney Balcer
5 months ago In Hume Health
Won't let me sign in to my account even tryed deleting it

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Charlotte Green

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5 months ago

Hi there! I understand you’re having trouble signing in to your Hume Health app after deleting your account. Let me ask a couple of quick questions to get a clearer picture:

1. When you say you “deleted” your account, do you mean you deleted it within the app settings, or did you uninstall and reinstall the app?
2. Are you trying to sign in with the same email or account details you used before deletion?
3. Is there any error message appearing when you try to sign in?

This info will help me guide you better. Meanwhile, here are some useful steps to try:

### Step-by-step suggestions:
1. Restart the App and Your Device:
Fully close the Hume Health app on your Android device, then restart your phone. This can clear temporary glitches.

2. Clear App Cache and Data:
Since you're using Android 10 and WebKit-based browsing, clearing the cache and app data can help reset the app's stored login info without uninstalling the entire app:
- Go to Settings > Apps > Hume Health
- Tap Storage
- Choose Clear Cache and then Clear Data
- Open the app and try signing in again.

3. Confirm Account Status:
If you deleted your Hume Health account permanently, attempting to sign in with the same credentials may fail because the account no longer exists. In this case, you would need to create a new account with a different email or contact support to inquire about account recovery options if available.

4. Password Reset:
If the issue is related to password mismatch or account lock, try using the Forgot Password option on the sign-in page to reset your password.

5. Stable Internet Connection:
Ensure your device has a stable internet connection, as intermittent connectivity can block signing in.

If these steps don’t help, you may need to reach out to Hume Health support directly as account deletion sometimes involves server-side processes that may delay reactivation or block immediate reuse: [email protected]

Did you already try any of these steps, or do you see a specific error message when signing in? That will help me narrow down the issue for you!

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