[GROWLR] Forgot to log out on my account can’t get it on anymore

S
Stephen Morris
7 months ago In GROWLR
Forgot to log out on my account can’t get it on anymore

Comments

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
7 months ago

Hi there! I understand you're having trouble accessing your GROWLR account because you forgot to log out on another device and now can't get back in, is that right? Could you tell me a bit more about what happens when you try to log in now? Are you getting an error message or something else?

Meanwhile, one usual cause could be that GROWLR limits simultaneous logins or sessions, so it might be blocking your new login because the old session is still active. Here's what we can try step-by-step on your Mac running OS X 10.15.7:

1. Password Reset:
First, try resetting your password to refresh your session and force logout on all devices. You can do this by going to the GROWLR password reset page here: https://www.growlrapp.com/password
Enter your email tied to the account and follow the instructions to set a new password. This usually logs out other sessions automatically.

2. Clear Browser/App Cache:
If you are using the web version on your Mac, clear the browser cache or try logging in via another browser. If you use the GROWLR app on Mac, try deleting it and reinstalling before logging in again.

3. Check for Account Lock or Restrictions:
Sometimes, after multiple login attempts or session conflicts, accounts might be temporarily locked. If you see a message about not being able to log in "at this time," this could be the case. Let me know if you experience this.

4. Contact Support if Needed:
If resetting the password and cleaning cache doesn’t work, it may be an issue with account sessions on the server side. You can send an email to [email protected] explaining your situation, and they can clear active sessions for you.

Try starting with the password reset first and let me know how it goes! If you get stuck anywhere or get new messages, feel free to share them so I can guide you better.

Are you satisfied with the solution I provided so far?

Leave a comment