Hi! Thanks for reaching out about the Edmonton Journal app showing Saturday’s issue instead of today’s Journal. I want to help get this sorted out for you.

Just to better understand, is the app stuck on the same issue no matter if you refresh or restart the app? Also, have you checked if your app or device has any pending updates? Sometimes the newest edition won’t appear if the app is outdated or stuck with cached content.

Here’s a simple step-by-step to try first:

1. Close the Edmonton Journal app completely by swiping it away from the multitasking view.
2. Restart your iPhone (iOS 18.5) to clear any temporary glitches.
3. Open the app again and pull down on the front page or edition list to refresh and check if the today’s issue appears.
4. If it’s still showing the old issue, try logging out of your account in the app and then back in to re-sync your subscription.

If after this the today’s Journal still doesn’t appear, there might be a temporary system update delay or outage on Edmonton Journal’s side, which has happened before. I can check if there is a known issue currently or escalate the problem if needed.

Could you let me know if these steps changed anything? Also, do you use the ePaper app specifically or another version of the Journal app?

I’m here to help until it's resolved!

Today’s paper is not appearing. I tried the steps you recommended (except swiping away from the “multitasking view,” a concept that I was unable to find explain ned anywhere.

Thanks for letting me know you tried most steps, and I can definitely clarify the “multitasking view” part for you on your iPhone with iOS 18.5.

The multitasking view is where you see all the apps currently open in the background. To access it on your iPhone:
1. If your iPhone has a Home button, double press that button quickly.
2. If your iPhone doesn’t have a Home button (just swipe gestures), swipe up from the bottom of the screen and hold in the middle for a second until you see the app cards.
3. You can then swipe left or right to find the Edmonton Journal app and swipe its card upward off the screen. This closes the app completely.

Closing the app this way helps clear any stuck state it might be in.

Beyond that, I checked if there’s any known issue with today’s Edmonton Journal edition not updating, and it seems from the official Twitter feed @EJ_Cares that there is a problem with the digital edition update today, and their team is working on a fix right now3.

Given this is a server-side issue, the edition might not appear until their fix is deployed.

In the meantime, the steps you’ve taken—restarting your phone and refreshing the app—are the best things to do on your end.

If it remains unresolved after some hours, or if you want direct help, I can share the Edmonton Journal support email where you can reach out for further assistance: [email protected].

Does this explanation help? Would you like me to guide you on anything else while we wait for their update?

Thanks for the info on the multitasking view. I didn’t know this. I closed the Journal app and about 30 others. When I reopened, today’s paper showed up.

That’s great to hear! Closing apps in the multitasking view can really help clear up any temporary glitches and free up memory, which often resolves issues like the paper not updating. Sounds like it did the trick for you this time!

If you ever run into anything similar in the future, this is a quick and effective first step.

If you want, I can also share some handy links about the Edmonton Journal app, FAQs, or support contacts to keep for reference:

- Edmonton Journal FAQ with ePaper info: FAQ | Edmonton Journal
- App Store page for Edmonton Journal ePaper app: Edmonton Journal ePaper on the App Store
- Contact for customer support: Contact | Edmonton Journal

Are you satisfied with the solution I provided? Would you like help with anything else related to your app or device?

Thanks.

You’re very welcome! If you ever want quick access to the latest news or updates from the Edmonton Journal, you can visit their official website here: Edmonton Journal Home. They also have social media channels like their Twitter page at @edmontonjournal where they share headlines and important news.

If you need anything else or have questions about the app or your device, just let me know. I’m here to help!