Hi! I understand your Drime app sync isn't working on your Mac running OS X 10.15.7. Let’s get this sorted out together.
To start, could you share a bit more detail? For example: - Is the app giving any error messages when you try to sync? - Is it stuck trying to sync, or does it fail immediately? - Have you noticed if the issue happens with certain files or all files?
While you check on that, here are some initial steps tailored to your Mac:
1. Check Internet Connection: Make sure your Mac is properly connected to the internet and the connection is stable.
2. Restart Drime App: Quit the Drime app completely, then relaunch it.
3. Sign Out and Back In: Try signing out of your Drime account in the app, then sign back in. Sometimes this refreshes the sync token.
4. Clear App Cache: - Open Finder. - Press Cmd+Shift+G to open “Go to Folder.” - Enter ~/Library/Caches/Drime and press Enter. - Delete the contents of this folder. - Relaunch the app and try syncing again.
5. Update the Drime App: Check if there’s an update available for Drime and install it. Updates often fix sync issues.
If none of these work, there could be a more specific problem with your account or server-side, which may require contacting Drime support at [email protected] for a further look or beta-version fixes reported by some users1.
Could you let me know what you find after these steps or provide more details about the issue? That way, I can offer the next best solution.
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi! I understand your Drime app sync isn't working on your Mac running OS X 10.15.7. Let’s get this sorted out together.
To start, could you share a bit more detail? For example:
- Is the app giving any error messages when you try to sync?
- Is it stuck trying to sync, or does it fail immediately?
- Have you noticed if the issue happens with certain files or all files?
While you check on that, here are some initial steps tailored to your Mac:
1. Check Internet Connection: Make sure your Mac is properly connected to the internet and the connection is stable.
2. Restart Drime App: Quit the Drime app completely, then relaunch it.
3. Sign Out and Back In: Try signing out of your Drime account in the app, then sign back in. Sometimes this refreshes the sync token.
4. Clear App Cache:
- Open Finder.
- Press
Cmd+Shift+Gto open “Go to Folder.”- Enter
~/Library/Caches/Drimeand press Enter.- Delete the contents of this folder.
- Relaunch the app and try syncing again.
5. Update the Drime App: Check if there’s an update available for Drime and install it. Updates often fix sync issues.
If none of these work, there could be a more specific problem with your account or server-side, which may require contacting Drime support at [email protected] for a further look or beta-version fixes reported by some users1.
Could you let me know what you find after these steps or provide more details about the issue? That way, I can offer the next best solution.