[DAZN] I'm a member have subscription on my cell, however I'd like to pair it on my LG TV it keeps asking enroll

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Ralph Finkelberg
5 months ago In DAZN
I'm a member have subscription on my cell, however I'd like to pair it on my LG TV it keeps asking enroll

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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5 months ago

Hi! I understand you have an active DAZN subscription on your phone and want to use it on your LG TV, but the DAZN app on your LG TV keeps asking you to enroll. Let's work through this together.

First, could you clarify if the DAZN app on your LG TV is prompting you to sign up for a new account ("enroll") instead of letting you log into your existing account? Or is it asking you to enroll in a service or subscription?

Meanwhile, here are some steps you can try to resolve this:

1. Sign out and sign back in: On your LG TV, open the DAZN app, check if you can log out of any account, then sign back in using your existing credentials from your cell subscription.

2. Update your TV and app:
- Make sure your LG TV’s webOS is updated to the latest firmware (Settings > About This TV > Check for Updates).
- Ensure the DAZN app is updated to the latest version from the LG Content Store.

3. Restart the app and TV: Close the DAZN app completely and restart your TV, then try launching the app again.

4. Check regional settings: DAZN content and accounts can be region-specific. Ensure your LG TV’s location matches the region where your DAZN subscription is valid.

5. Use the 'Sign In' rather than 'Sign Up' option: Sometimes the app’s initial screen might default to sign-up; make sure to look for a "Sign In" or "Log In" option and use your existing DAZN credentials.

If after trying this it still asks to enroll, the app might be having trouble recognizing your existing subscription. In that case, a reinstall of the app might help:

- Uninstall the DAZN app from your LG TV.
- Reinstall it from the LG Content Store.
- Open it, choose "Sign In," and enter your subscription login details.

If none of these steps work, it could be an account issue or a server recognition problem, and contacting DAZN support at [email protected] might be necessary.

Would you mind confirming if the app lets you enter your login details, or if it simply loops back to enroll/ sign-up screens? That will help me narrow down the issue better.

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