Hi! I see you're logging in as a guest on the Bowling app and losing access to your coins, earned games, and store purchases. That sounds like a tricky situation. Let me ask a couple of things first to better understand your setup:

1. When you log in as a guest, are you not using any account like Apple ID or Bowling-specific account that would save your progress?
2. Have you tried creating a permanent account or linking your guest account to an email or social login before?
3. Did you uninstall or reinstall the app recently?

Guest accounts typically store data only locally or temporarily, which means if you switch devices, reinstall the app, or clear the app cache, your data like coins and purchases may be lost.

Here’s what I recommend step-by-step:

1. Avoid using guest login for purchases: Guest accounts often don’t sync your data with Bowling’s servers. To keep your coins and purchases safe, create a full account using your email, Apple ID, or another option provided. This links your progress to the account and allows recovery if you change devices or reinstall the game.

2. Check if you can restore purchases: Sometimes, even with guest accounts, if you bought things via Apple’s App Store, you can restore purchases. Go to the app’s settings and look for a “Restore Purchases” button to get back your paid items.

3. If you’ve already created an account but still see a guest profile: Log out and log back in using that account with the email or social login you registered to regain access to your saved coins and progress.

4. Avoid uninstalling without an account linked: Uninstalling deletes local data stored under guest login, which can cause coin and progress loss.

5. Contact support if needed: If you made purchases through the App Store and can provide receipts but still can’t restore them, contact [email protected] with proof of purchase so they can assist you further.

To summarize: moving from guest to a registered account is the best way to secure your progress and purchases. Until then, guest data will not be saved across installs or devices.

Does this make sense? Would you like help creating or linking an account with your current data? Are you okay trying the “Restore Purchases” option? Let me know!

I have tried logging in through my Apple account, I’m unable to get to settings or press any buttons with the exception of Play. It appears the game is not functioning.

Thanks for sharing that detail—you’re able to log in through your Apple account but the Bowling app is basically stuck, allowing only the "Play" button to work and no access to settings or other options. That’s unusual for sure.

A few questions to make sure I understand:

- Are you on a Mac desktop or laptop, or is this on an iPhone/iPad? (You mentioned OS X 10.15.7, so I’m guessing a Mac.)
- Have you tried quitting the game completely and restarting it?
- Do you see any error messages or does the app just freeze on that screen?

Here’s a step-by-step plan to troubleshoot:

1. Force Quit and Restart the App
Sometimes apps can get stuck due to minor glitches. Press Cmd + Option + Esc, select the Bowling app, and force quit. Then reopen it and try logging in again.

2. Check for App Updates
Make sure you have the latest version of the Bowling app from the App Store. Updates often fix bugs that cause freezing or unresponsive screens.

3. Restart Your Mac
A full reboot can clear up temporary system issues that might impact apps.

4. Check Network and Privacy Settings
Since the app relies on Apple account login, it needs permissions to use your Apple ID. Go to:
- System Preferences > Security & Privacy > Privacy tab
- Under Categories like “Files and Folders” or “App Store Connect,” check if Bowling has permission enabled.
Also, check that Screen Time or Content & Privacy Restrictions are not blocking account changes:
- System Preferences > Screen Time > Content & Privacy Restrictions > Account Changes — Make sure this is allowed (not turned off).

5. Try Signing Out and Signing Back In to Apple ID on Your Mac
Sometimes the Apple ID connection can glitch:
- System Preferences > Apple ID > Overview > Sign Out.
- Then sign back in and reopen the app.

6. Delete and Reinstall the App
If none of the above work, uninstall the Bowling app fully (drag it to Trash), restart your Mac, then reinstall it fresh from the App Store.

7. Check Bowling’s Support for Any Known Issues
Occasionally game servers or login for Apple accounts can have outages or maintenance. You can contact [email protected] or check their social channels for announcements.

If after all this, the app still won’t go beyond the “Play” button and you can’t access settings or restore purchases, it might be an internal bug or account syncing issue that needs direct support from Bowling’s developer.

Would you like to try these steps together now? Let me know which step you’re at or if you hit any problems. I’m here to help get you back to your coins and games!

I have performed all the steps noted except removing the app and reinstalling it. My concern is losing my 1m blue chips, 30+ games, and I can’t remember the number of gold chips.

I completely understand your concern about potentially losing your hard-earned blue chips, games, and gold chips if you uninstall the app. Let’s focus on backing up and restoring your game data safely before you go that route.

Here’s what you should do based on how Bowling app progress typically works:

1. Ensure your game progress is linked to your Apple account
Since you tried Apple login, it’s crucial your game data is actually saved to the Bowling servers linked to your Apple ID. Usually, the app syncs game progress and purchases to your logged-in account in the cloud. This means your coins and games should be preserved even when reinstalling if you log in the same way.

2. Check for a “Restore Purchases” option in the app (if accessible)
Since the app is unresponsive now except for the Play button, this might not be possible yet. But after reinstalling and logging in, look for that option in Settings or the store area.

3. Backing up locally on macOS (limited options)
Unlike mobile devices, macOS apps don't always store game saves in an accessible folder for manual backup. If Bowling doesn’t provide an explicit backup export, your main protection is the cloud save tied to your account.

4. Reinstalling without losing progress
- Uninstall the app by dragging it to the Trash.
- Restart your Mac to clear any leftover cache.
- Reinstall Bowling fresh from the Mac App Store.
- When you open it, log in with the exact same Apple ID account you used before.
- Your progress, coins, games, and purchases should sync from their cloud servers back to your device.

5. Contact support if the data does not restore
If, after reinstalling and logging in, you find your coins or games missing, reach out to [email protected] with:
- Your Apple ID email used for login
- Proof of your purchases (receipts from Apple)
- Details about your missing chips and games

They can investigate your account data on their end and help restore your progress.

In short, the critical step is to make sure you log back in during reinstallation with the same Apple account so your game data syncs from the cloud. Unfortunately, local backups aren’t really an option here, but cloud sync is designed to save your progress and purchases securely.

Would you feel comfortable going ahead with reinstalling the app following these steps? I can guide you carefully through the process to minimize risks. Let me know!