Hi there! I’m Benjamin Carter, here to help you get Magic Tiles 3 running smoothly on your Mac. Just to clarify, when you log in, you’re unable to play songs and can’t scroll through the song list or menus—is that right? Also, could you tell me if this started happening after any update or change, and if you’re connected via Wi-Fi or Ethernet?

In the meantime, let's try some simple steps on your OS X 10.15.7 system to troubleshoot:

1. Restart the App and Your Mac: Sometimes a fresh start resolves temporary glitches.
2. Check Your Internet Connection: Magic Tiles 3 requires a stable internet connection for login and song loading. Verify your Wi-Fi or wired connection is working properly.
3. Update the App: Make sure you have the latest version of Magic Tiles 3 installed. Updates often fix bugs and improve performance.
4. Clear App Cache: On Mac, this usually means deleting app-related cache files or reinstalling the app.
- To reinstall, open Finder > Applications, find Magic Tiles 3, drag it to Trash, then download it again from the Mac App Store.
5. Check Permissions: Ensure the app has permissions it needs.
- Go to System Preferences > Security & Privacy > Privacy tab.
- Check if Magic Tiles 3 has access to necessary services (like Music or Files).

If these don’t help, we might want to look deeper into app-specific issues like corrupted login data or game servers. There have been known issues reported post updates where players can’t log in properly or scroll through songs, requiring reinstallation or server-side fixes1.

Could you let me know which steps you’ve already tried or if anything changes after these?

Are you satisfied with this initial guidance? I’m here to help further until we get your game back to normal!