Hi there! I see your ShadeAuto schedule isn’t working, and I’d love to help get that sorted out. To start, could you tell me a bit more about what exactly is happening? For example:

- Are the scheduled events not triggering at all, or triggering incorrectly?
- Are you using the ShadeAuto app on your Mac or another device?
- Have you checked if the ShadeAuto hub or device is connected properly to your network?
- Have you noticed any error messages, or are controls responsive outside of the schedule function?

With these details, I can guide you through some tailored troubleshooting steps. Meanwhile, the most common reasons schedules might fail usually involve a connectivity issue with the hub or app syncing problems.

Let me know!

schedule not working

Thank you for letting me know your ShadeAuto schedule isn’t working. To help you best, could you tell me a little more about the situation? For example:

- Are the scheduled actions not starting at all, or do they start but then stop unexpectedly?
- Is your ShadeAuto hub showing any connectivity issues (like offline or blinking lights)?
- Have you recently changed your network settings or updated the app?
- Are you using the app on your Mac to manage schedules, or another device?

Meanwhile, here are some basic steps that often resolve scheduling issues with ShadeAuto:

1. Check Hub Connectivity: Make sure the ShadeAuto hub is connected to your local network and has a steady light indicating it’s online. If the hub is offline, schedules won’t trigger.

2. Restart Hub and App: Power cycle (turn off, wait 30 seconds, then turn on) your ShadeAuto hub and restart the app on your Mac. Sometimes this refreshes the connection.

3. Verify Schedule Settings: Open the ShadeAuto app and double-check your schedule times and actions. Look for any conflicts or incomplete setups.

4. Delete and Recreate Schedule: Sometimes schedules get stuck. Try deleting the current schedule and create a new one from scratch.

If these steps don’t help, we can look deeper into settings or connectivity issues. You can also refer to the ShadeAuto manual for additional setup details here: ShadeAuto Manual[1].

Please confirm what you observe with these steps, and I’ll assist you further! Are you on your Mac now so we can walk through this together?

Steps to reset ShadeAuto scheduling

Thanks for asking about resetting the ShadeAuto scheduling. Here’s a clear, step-by-step guide to reset your ShadeAuto schedule, based on the standard approach for ShadeAuto hubs and apps:

1. Access the ShadeAuto App on your Mac: Open the ShadeAuto app you use to control your motorized shades.

2. Delete Existing Schedules:
- Find the current schedules you have set up within the app.
- Delete each schedule individually to clear out any existing programmed actions that may be causing issues.

3. Restart the ShadeAuto Hub:
- Power off your ShadeAuto hub by unplugging it from the power source.
- Wait about 30 seconds, then plug it back in and allow it to fully reboot (indicator lights should confirm this).

4. Create New Schedule:
- Open the app again and set up a fresh schedule. You can specify times, days, and shades for the schedule.
- Double-check that all settings look correct before saving.

5. Test the Schedule:
- Observe if the shades respond at the scheduled times as expected.

If your hub or app supports “Factory Reset” of schedules or scenes, that can also be done inside the app's settings—this clears all programming on the hub to start fresh but may require re-pairing your shades.

Since the exact button sequences or reset steps might vary depending on your hub firmware or machine version, you can refer to the official ShadeAuto Hub & App Manual on page 16 for more detailed programming steps:
ShadeAuto Manual[1]

If you want, I can also guide you through pairing or limit-setting resets for the motorized shades themselves, which sometimes helps if schedules don’t trigger due to motor errors.

Did you want to try these steps together now? How does your hub currently look—any unusual light patterns or signs of connectivity trouble?