[WNBA] We forgot our password. When we go to change the password it wants the old password to reset the pa.

M
Mary Shaw
10 months ago In WNBA
We forgot our password. When we go to change the password it wants the old password to reset the pa.

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Pierre

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10 months ago

Hi there! I see you’re having trouble resetting your WNBA app password because it’s asking for your old password. No worries, let's find a way to get this sorted.

On the WNBA app, you actually don’t need the old password to reset it if you’ve forgotten it. Here's what you can do step-by-step:

1. Open the WNBA app on your Android device.
2. On the login screen, tap on the "Forgot your password?" link.
3. Enter the email address associated with your WNBA account.
4. You should receive an email with instructions and a link to reset your password.
5. Follow the link in your email to set a new password without needing the old one.

If you don’t see the email, please check your spam or junk folder just in case. Also, make sure you're entering the right email address that’s linked to your WNBA account.

If for some reason you aren’t receiving the password reset email or the link isn’t working, let me know, and I can guide you through further steps or help escalate this to the WNBA support team for you. You can also visit the official WNBA password reset page here: https://leaguepass.wnba.com/login/request-password 1

Does this help you get back into your account?

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Mary Shaw
10 months ago
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Pierre

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10 months ago

Thanks for letting me know it didn’t work. Let’s try a few more steps that might help get you back into your account or fix whatever might be blocking the password reset process.

Since you’re using an Android device with WebKit, here’s what I recommend:

1. Clear the Cache and Cookies in the Browser or App
Sometimes stored data gets stuck and prevents proper login or password reset. Go to your Android settings > Apps > find the WNBA app (or your WebKit browser if you're using that to access the site) > Storage > Clear Cache and Clear Data. After that, close the app/browser completely and restart it. Then, try the password reset again.

2. Check for App and System Updates
Make sure your WNBA app is updated to the latest version on the Google Play Store. Similarly, check your Android system updates under Settings > About phone > System updates. Sometimes an outdated app or OS version can cause login issues.

3. Restart Your Device
Restarting your Android device can clear up temporary glitches that may be interfering with app functions.

4. Try Accessing WNBA Password Reset from a Different Browser
Since your device uses WebKit, it might help to try resetting your password from another browser like Chrome or Firefox to rule out browser-specific issues.

5. Check Your Email Carefully
When you request the password reset, be sure to check your junk/spam folder as sometimes those emails get filtered incorrectly.

6. If none of these work, it could be a back-end issue
WNBA might have a server-side problem affecting password resets. In that case, I’d recommend contacting WNBA support directly at [email protected] for a more thorough account recovery process.

You can find more help on clearing cache and restarting the app here: https://support.wnba.com/hc/en-us/articles/19682957173911-Clearing-Cache-and-Cookies and https://support.wnba.com/hc/en-us/articles/19682792467351-Restarting-your-WNBA-App 1 2.

Please let me know if you’ve already tried any of these or if you want me to guide you through any step in more detail. Are you satisfied with the solution I provided so far?

M
Mary Shaw
10 months ago

Do you have access to what the old password is?

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Pierre

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10 months ago

Hi! To answer your question directly: no, the WNBA app or support does not have access to your old password. For security reasons, passwords are stored in a way that the service cannot recover or show your old password. Instead, they provide a password reset option so you can create a new password if you’ve forgotten the old one.

The recommended path is to use the “Forgot your password?” feature on the WNBA app or website, which sends you a secure link via email to reset your password without needing the old one1 3.

If you’re not receiving the reset email or the link isn’t working, I’m here to help troubleshoot further or assist you in contacting WNBA support for personalized help.

Would you like me to guide you through the reset process once again or help with another step?

M
Mary Shaw
10 months ago

WNBA app support contact details

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Pierre

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10 months ago

Hello! For WNBA app support, you have a few good options to get in touch with their team:

1. You can submit a support request directly through the WNBA Help Center here: WNBA Support Request

2. For any technical issues or questions about WNBA League Pass, you can email their support team at: [email protected]

3. The main WNBA Help Center page with lots of useful resources is here: WNBA Help Center

4. If you want to contact WNBA general customer service, the email [email protected] is used for fan-related inquiries.

5. For direct phone support related to the WNBA Store, you can call 855-438-0683.

If you want, I can also guide you on how to submit a detailed request to make sure your password reset or account issue is addressed promptly. Are you satisfied with the contact info I provided?

M
Mary Shaw
10 months ago

What is the WNBA app customer service phone number?

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Pierre

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10 months ago

Hi! The general customer service phone number often used for WNBA-related issues, including app support, is (866) 746-7622. Many customers have reached WNBA with this number for help2.

If your issue is related specifically to the WNBA Store, that number is different: 855-438-0683.

For League Pass or app technical support, email is usually preferred via [email protected] or through the WNBA Help Center request form.

Would you like me to help you connect with support via email or guide you on what to say when calling? Are you satisfied with the phone number information?

M
Mary Shaw
10 months ago

Do you have a valid number for WNBA support or customer service

user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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10 months ago

Hello! The most valid customer service phone number for the WNBA is (866) 746-7622. This number is widely used for general WNBA customer support and technical issues related to the app or services1.

If your issue is specifically about the WNBA Store, the customer service phone number is 855-438-06833.

For technical support related to the WNBA League Pass or the app, email support through [email protected] or submit a request via the WNBA Help Center is recommended for faster and more detailed assistance2.

Would you like guidance on how to reach out to support via phone or email? Are you satisfied with the phone number details I provided?

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