Hi there! Thanks for reaching out. I understand you're stuck at the animated Workday logo after logging in on your Linux device using the WebKit browser and that restarting hasn’t helped. Let's work through this together.

To start, could you tell me:
- Are you using the Workday web app or a standalone Workday desktop app?
- Have you tried accessing Workday on any other browsers or devices?
- Is your internet connection stable during this issue?
- Have you noticed any recent changes to your system or network?

Meanwhile, here’s a step-by-step approach to try:

1. Clear Browser Cache & Cookies
Since you’re on Linux with WebKit, clearing cache and cookies might remove any corrupted data causing the freeze.
- Look for cache and cookies clearing options in your browser settings.
- Restart the browser and try logging in again.

2. Test in a Different Browser
Sometimes WebKit-based browsers may have compatibility issues. Try logging in through Firefox or Chrome to see if the problem persists.

3. Check Your Internet Connection
Verify your internet is stable; an unstable connection can cause the login to stall.

4. Update the Browser
Ensure your WebKit browser is up to date, as older versions might have bugs affecting access.

5. Disable Browser Extensions
Ad blockers or privacy extensions can interfere with the app loading. Try disabling extensions temporarily.

6. Try Workday Mobile App or Another Device
If available, check if the issue is replicated on the mobile app or another device.

If these steps don’t resolve it, it might be a deeper issue with the account or Workday server. At that point, I’d recommend contacting your Workday system administrator or Workday support for account verification or server status checks.

Would you like help walking through any of these steps? Also, please let me know the answers to the clarifying questions I asked! That will help me tailor the advice more.

I'm using the app on my phone...

Thanks for clarifying that you’re using the Workday mobile app on your phone. That helps narrow things down!

Since you’re stuck at the animated Workday logo on your mobile app, here’s a tailored troubleshooting plan to try:

1. Check Network Restrictions or VPN
Sometimes VPNs or network restrictions on your phone can interfere with the app loading properly. If you have a VPN active, try disabling it, or switch from Wi-Fi to mobile data (or vice versa) to test different network conditions.

2. Force Close and Restart the App
Fully close the Workday app on your phone (remove it from recent apps), then open it again. This clears the current app session.

3. Clear App Cache (if possible)
On Android devices, you can go to Settings > Apps > Workday > Storage > Clear Cache. This clears potentially corrupted data that may cause loading issues.

4. Update the Workday App
Ensure your app is updated to the latest version from your app store. Older versions sometimes have bugs causing startup hangs.

5. Reinstall the App
If updating doesn’t help, uninstall the Workday app and then reinstall it. This resets the app completely, which often resolves login or loading problems.

6. Restart Your Phone
A simple phone restart can also refresh network and system services that the app relies on.

7. Check Workday Service Status
Sometimes the Workday service itself might be down or undergoing maintenance. You can ask your system administrator if others are experiencing the same issue.

If after these steps the problem persists, there could be an account or deeper technical issue needing your company’s Workday support or service desk involvement.

Would you like me to walk you through any of these specific steps on your phone? Also, let me know if you’re using an Android or iOS device to tailor the instructions better!

These steps align with common mobile troubleshooting for Workday app loading problems1 9.

I don't have a VPN turned on. I have restarted my phone multiple times and installed the app on TWO different devices. The workday web app is up but won't let me access what I need, I have been told it is ONLY supported in the app which does not work.

Thanks for the additional details—it sounds like you’re facing a situation where Workday access is restricted unless connected through a VPN or specific network, but you don’t have a VPN enabled and the app won’t work on multiple devices. Plus, the web app is restricted, and you’ve been told access is only supported via the mobile app, which unfortunately isn’t working either.

Given this, a likely cause is network-level restrictions or conditional access policies set by your organization that require the device or connection to be on a trusted network or VPN to access Workday fully. This is common when companies enforce strict security measures to protect sensitive data.

Here’s what I recommend next:

1. Confirm Network Access Requirements with IT/Admin
Reach out to your company’s IT or Workday system administrator to confirm if Workday access requires connecting via a specific VPN or corporate network. Sometimes the app or account is configured to block access unless these conditions are met, and this could explain the login hang or access denial.

2. Test Using the Company VPN or Network
If your company provides a VPN, even if you don’t normally use it, try connecting to it and then logging into the Workday app. Alternatively, try connecting through your company Wi-Fi or network if you’re able to access it. This will check if access relies on trusted network validation.

3. Ask About Conditional Access or Device Compliance Policies
Some organizations enforce policies where only devices registered in the company’s Mobile Device Management (MDM) or complying with certain conditions can access Workday. Check if your devices need to be enrolled or approved.

4. Check Account or Device Restrictions
The problem might also be linked to your specific Workday account or device registration. Your admin can verify if your device or account has any blocks or unusual restrictions applied.

If the admin confirms no VPN/network requirement and you still have the problem, then the issue might need more detailed investigation by your company’s support team or Workday customer support.

For reference, this scenario aligns with reports where Workday access is blocked outside of company networks or VPNs, causing login freezes or loading issues1 4 10.

Would you like me to help draft a message to your IT/admin outlining these points? Or if you have contact info, I can guide you on what details to share with them. Let me know how you want to proceed!

If I needed any of that the web app wouldn't work.

I see your point—if the web app is up but still not letting you access what you need, and the mobile app is hanging at the load screen, that suggests the issue might be specific to how the mobile app is functioning or a deeper problem beyond just network restrictions.

Since you’ve already tried multiple devices and restarts, and the web app is partially accessible but limited, here are a few things to try next:

1. Check for Workday System Outages or Issues
Sometimes Workday experiences partial outages or backend issues that affect app functionality but leave basic web access up. You might want to confirm with your company or check public Workday status pages if there are any ongoing issues. Recent reports indicate users facing similar app loading problems during service disruptions1 9.

2. Clear App Data/Cache or Reinstall the App Again
Even though it’s been tried on multiple devices, sometimes leftover data or a corrupted installation can cause the app to freeze on the logo. Reinstalling or clearing cache might still be worth one more try.

3. Check for Browser or Device Compatibility
Workday notes that outdated browsers or unsupported devices can cause functionality issues with web and app versions. Make sure your phone’s OS and Workday app version are fully supported and up to date.

4. Disable any Security or Privacy Settings that Might Block Connectivity
Check if any device-level settings (like aggressive battery savers, security apps, or firewall settings) on your phones might be interfering with the Workday app’s ability to load completely.

5. Contact Workday Support for Deeper Issue Diagnosis
Given the persistence and scope of your issue, contacting official Workday support or your company’s internal Workday support team would be advisable. They have access to detailed logs and backend diagnostics that can pinpoint the problem.

If you'd like, I can help you draft a detailed message to Workday support or your IT department outlining all the troubleshooting you’ve done and the symptoms you’re facing to speed up resolution.

Are you satisfied with this next step? Would you like help reaching out to support?