Hi there! I’m sorry you’re having trouble logging into the Workday app. To help you better, could you tell me a bit more? For example:
- Are you seeing any specific error messages when you try to log in?
- Is this happening on your Mac using the app or the browser?
- Have you been able to log in before, or is this your first time?

Meanwhile, here are some general steps to try to resolve login issues with Workday on your Mac:

1. Confirm the Login URL/App:
Ensure you are logging in through your company's unique Workday application or URL, not a generic or third-party sign-in like Okta. Usually, your HR or IT department will provide this link.

2. Reset Your Password:
If you suspect the password might be wrong, you can reset it by going to the official Workday password reset page and entering your email. They will send instructions to your inbox to set a new password. Here is the link for that: Workday Reset Password

3. Clear Cache and Cookies (Browser only):
If you are trying via browser, clear your browser’s cache and cookies. Sometimes stored data can cause login errors. Since you’re on Mac OS X 10.15.7, if you’re using Safari, you can do this from Preferences > Privacy > Manage Website Data > Remove All.

4. Check Network and Browser:
Ensure your internet connection is stable. Also, make sure your browser is updated to a recent version if you use it. For the app, ensure the app is updated from the App Store.

5. Account Lock or Password Expiry:
Multiple failed login attempts or security protocol can lock your account or require a password update. Contact your HR or IT support to check if your account is locked or if you need a temporary password.

Could you please try these initial steps and let me know what happened or if you have any error messages? That will help me guide you further!

doesn't recognize my information

Thanks for sharing that your personal information isn’t being recognized in the Workday app. Let’s try to understand this better so we can fix it.

When you say the app "doesn’t recognize" your information, do you mean:
- Your username or email isn’t found during login?
- Your profile details (like name, contact info) aren’t showing up after login?
- You get an error message related to your identity or credentials?

Meanwhile, here are some helpful troubleshooting steps specifically for when Workday doesn't recognize personal info during login:

1. Double-check your login details:
Make sure the username/email and password you’re entering exactly match what your company uses for Workday. Sometimes, the username might be case-sensitive or requires a specific domain part (like @company.com).

2. Verify the URL and app source:
Ensure you are logging in to the correct Workday app or the official URL your company provided. Sometimes users try logging in via a third-party portal like Okta or another SSO provider, which might cause issues if not set up properly.

3. Try a different browser or device:
Test logging in to Workday on another browser (like Chrome or Firefox) or device to see if the problem is related to your Mac or the app itself. Sometimes apps cache old or incorrect info causing this issue1 2.

4. Clear app cache or browser cookies:
If you are using the browser, clearing cache and cookies can help resolve recognition issues. On Safari (your Mac’s default), this is done from Preferences > Privacy > Manage Website Data > Remove All.

5. Check with your HR or IT department:
It’s possible your Workday account is not fully activated, or your personal details haven’t been correctly synced with Workday’s system. They can verify that your profile exists and is set up for access.

6. Reset your password:
If your email isn’t recognized, try using the password reset option to confirm if your Workday account exists and is active. Sometimes accounts are inactive or deleted, which would cause this kind of error.

If you can, please tell me exactly what message or prompt you see when the app doesn’t recognize your information. That will help me pinpoint the issue more precisely. Meanwhile, you can check these steps and let me know what happens!

it does not recognize my sign in information

Thanks for the clarification that the Workday app isn’t recognizing your sign-in information. Let’s dig a bit deeper to help you get logged in properly.

Here’s what I suggest you try next:

1. Confirm You’re Using the Correct Company URL or App
Workday accounts are usually tied to your company’s unique Workday URL or app version. If your sign-in attempts redirect you to a site like “company.okta.com” or something similar, that might not be the direct Workday login. Please double-check with your HR or IT team to get the exact link or app to use for login. Sometimes trying to log in through a generic page causes recognition failures1.

2. Reset Your Password via Official Workday Page
Even if your sign-in info is not recognized, try using the Workday password reset option with your company email to see if your account is active. Follow the reset instructions sent to your email. If your email is not recognized here, that may indicate your account is inactive or not set up properly2.

3. Clear Browser Cache and Cookies
Since you’re on a Mac with OS X 10.15.7, if you try logging in via a browser like Safari, cache or cookies might disrupt recognition. Clear them by going to Safari > Preferences > Privacy > Manage Website Data > Remove All, then restart Safari and try again3.

4. Try a Different Browser or Workday App Update
If you usually use Safari, try Chrome or Firefox to rule out browser-specific issues. Also, check if your Workday app is updated to the latest version via the Mac App Store.

5. Check with Your HR or IT Department
If none of the above works, your Workday account might be inactive, locked, or hasn’t been provisioned fully yet. Contact your company’s HR or IT support to confirm your account status and to reset credentials if needed4.

Give these a try, especially confirming the correct login URL and resetting your password, and let me know what results you get or if you see any specific error messages during the process. That way, I can guide you further!

Are you satisfied with the solution I provided?