Hi there! I understand you're having trouble with the scan product feature on the Benefits Pro app on your Android phone. To help you better, can you tell me a bit more? For example, does the camera open at all when you try to scan, or does it show an error message? Also, have you tried any troubleshooting steps so far?

Meanwhile, here’s a general plan we can try together:

1. Check app permissions: Make sure the Benefits Pro app has permission to access your phone’s camera. You can do this by going to Settings > Apps > Benefits Pro > Permissions, then enable Camera if it isn't already.
2. Restart the app: Fully close the app (remove it from recent apps) and reopen it to reset the scan function.
3. Clear cache and data of the app: This removes any temporary glitches. Go to Settings > Apps > Benefits Pro > Storage, then tap Clear Cache and Clear Data (note this may log you out).
4. Update the app: Ensure you have the latest version installed by checking the Google Play Store for updates.
5. Restart your phone: Sometimes a fresh reboot resolves camera or app glitches.

If after these steps the scanner still doesn’t work or if you see a message like “Product not eligible,” that could be related to the product database rather than the scan function itself. Let me know what happens at each step, and we’ll go from there!

Are you able to try these and tell me what you observe?