[MyADT] Can log into my adt with browser but not myadt app says something went wrong try later

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Stephen Sheldon
11 months ago In MyADT
Can log into my adt with browser but not myadt app says something went wrong try later

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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11 months ago

Hi there! I see you’re able to log into your ADT account through a browser, but when trying the MyADT app on your Android 10 device using WebKit, you get the message “something went wrong, try later.” Let’s see if we can get that sorted out.

To start, a few quick questions:
- Have you ensured your app is updated to the latest version from the Google Play Store?
- Have you tried closing the app completely and reopening it?
- Are you connected to Wi-Fi or mobile data when trying the login?

Once we confirm those, here’s a step-by-step approach to try:

1. Update the MyADT app: Sometimes login issues happen if the app version is outdated or incompatible. Head to the Google Play Store and check if there’s an update available; if yes, install it.

2. Clear App Cache and Data: Clearing cached info can resolve corrupted login states.
- Go to Settings > Apps > MyADT.
- Tap Storage.
- Select Clear Cache first, test the login.
- If still no success, also try Clear Data (this will reset the app, and you’ll need to log in again).

3. Check Network: Switch between Wi-Fi and mobile data to rule out network-related blocks.

4. Reinstall the app: Uninstall MyADT completely, then reinstall from the Play Store.

5. Verify credentials: Since you can log in via browser, confirm you’re entering the exact same email and password in the app (sometimes keyboard autocomplete can insert incorrect characters).

6. Check for Server Issues: Occasionally, ADT services undergo maintenance. You can check https://help.adt.com for any status updates.

If these steps don’t resolve the issue, please let me know if you noticed this problem recently starting (like after an app update or phone OS update). That info can help me guide further troubleshooting or consider escalation.

Are you okay to try these first? I’ll be right here to assist!

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