Hi there! I see that you're getting the error message "019-0016" after scanning the QR code in the itsme app. Let's get this sorted out together.

To start, can you tell me a little more about how you're scanning the QR code? Are you using the itsme app's built-in scanner, or another camera app? Also, are you scanning the QR code on the same device or from a different device screen?

Meanwhile, here are some initial steps that often help with QR scanning errors in itsme:

1. Make sure the itsme app is updated to the latest version on your device.
2. Ensure your device's camera lens is clean and has good lighting when scanning.
3. Try restarting your device, then reopen the itsme app and attempt scanning again.
4. If you are scanning a QR code displayed on a computer or another screen, make sure the screen brightness is sufficient and there is no glare on the QR code.
5. Check your internet connection is stable because itsme requires connectivity to verify the QR code.

If these don't resolve it, sometimes deleting the itsme app and reinstalling can clear lingering glitches.

Could you please try these and let me know if the error continues? If it does, I can guide you through more specific troubleshooting steps.

Are you currently using Windows 10 on a device with WebKit-based browser, correct? Does this happen when accessing itsme on a web browser or mainly on your mobile device? Any extra detail would help!

I use the built-in scanner in the itsme app on my Android phone. Error message: To perform this action you need a Belgian itsme account [019-0016]

Thanks for clarifying that you're using the itsme app's built-in scanner on your Android phone and that the error message specifically says: "To perform this action you need a Belgian itsme account [019-0016]."

This error indicates that the operation you're trying to complete requires an itsme account tied to a Belgian national registration number. Itsme services are linked with Belgian identity data, so if your itsme account isn't registered with a Belgian national ID, this error appears.

Here’s what you can do next:

1. Verify Your Account's Registration Data:
Check whether your itsme account is linked to a Belgian national register number. You can do this within the app’s profile or settings section. If not, this likely causes the error.

2. Confirm the Service You're Accessing Requires Belgian Identity:
Some services accessible via itsme require a Belgian identity. If your account has a foreign profile or is not linked correctly, the action won't work.

3. If You’re Sure You Have a Belgian Account:
Sometimes the app or its login session can glitch. Try logging out of itsme, closing the app completely, restarting your phone, and logging back in to refresh your session.

4. Update itsme App and Phone Software:
Ensure both your itsme app and Android OS are up to date to prevent compatibility issues.

5. If the Problem Persists:
You might need to contact itsme support directly to check your account status or to get help linking your Belgian national registration data properly.

For reference, this error message and its cause are known issues related to the account type and identity verification in the itsme app1.

Does your itsme account indicate a Belgian national register number in its profile? Or did you create your account from outside Belgium? Let me know so I can guide you more precisely!