Hi! I see you're having trouble signing into the USPS app and website—getting a black screen and a server-related message. Let's get this sorted out together.

First, can you confirm if this happens both on the app and when you access USPS through your WebKit browser on your Android 10 device? Also, have you tried any steps like restarting your device or clearing browser/App cache already?

Meanwhile, here’s a simple step-by-step you can try that often helps:

1. Clear Cache and Cookies on Your Browser:
Since you’re using WebKit, go into your browser settings, find the privacy/data section, and clear cached files and cookies. This removes old or corrupted files that might cause loading issues.

2. Force Close and Reopen the App:
If you’re trying the USPS app, go to Android Settings > Apps > USPS, then tap "Force Stop," then reopen it.

3. Restart Your Device:
Power your phone off completely, wait about 30 seconds, and power it back on. This refreshes network and app resources.

4. Check Your Internet Connection:
Sometimes server messages appear if the connection is spotty. Try switching between Wi-Fi and mobile data to see if it improves.

5. Update or Reinstall the App:
If you’re using the app and it’s not loading, the version might be outdated. Visit Google Play Store, check for updates or uninstall and reinstall the USPS app.

6. Try a Private (Incognito) Window:
Open a private browser window in WebKit and navigate to the USPS website. Sometimes this bypasses cache or cookies issues.

If after these steps you still see a black screen or the server message, there might be an IP block issue or a server-side problem affecting access from certain regions or networks. I can help with further checks if you let me know your region or if this is happening on Wi-Fi vs. mobile data.

Let me know how those steps go or if you’ve already tried some of them! We’ll get this working for you.

I've already done what you suggested. Nothing changed. And it is the website in the app. They're both not working.And if I didn't havep an internet connection I wouldn't be able to talk to you here so I know that it's not my internet

Thanks for letting me know you've already tried those steps and that your internet connection is working fine since you can chat here. Since both the USPS website and app are showing a black screen and that server message, it sounds like there might be a broader issue either with the servers or with how your device/browser is handling the USPS services.

A couple more things we can try:

1. Check for a USPS Service Outage:
Sometimes USPS systems undergo maintenance or temporary outages that affect both app and website access. You can visit a real-time outage tracker like Downdetector to see if others report similar issues with USPS currently. Here's the link for your reference: Downdetector USPS Status.

2. Try a Different Browser:
Since you’re on WebKit browser on Android, try accessing USPS through a different browser like Chrome or Firefox if possible. This will help determine if the issue is specific to the WebKit browser’s compatibility.

3. Verify Device Time and Date Settings:
Incorrect time or date settings on your Android 10 device sometimes cause security certificates to fail, leading to loading issues. Double-check your device’s time and date are set to automatic and accurate.

4. Reset Network Settings:
Although your internet works, resetting network settings can resolve subtle network conflicts affecting secure connections:
- Go to Android settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
- Reconnect to your internet after reset.

5. Use Desktop Mode in Browser:
In your browser settings, enable “Desktop site” mode when visiting USPS. Sometimes the mobile site has issues, and desktop mode forces a different layout that might work better.

If after trying these it still doesn’t work, the problem may be on USPS’s side affecting mobile users or specific browsers. In that case, I recommend reaching USPS Technical Support at [email protected] with details about your device, OS, and exactly what you’ve tried. They would have backend tools to check your accounts or server status more deeply.

Would you like help with any of these additional steps? Let me know how you want to proceed!

As far as I know, this has been going on for about the past week. And I know when I look online, there's a lot of people that are wondering why they can't access the website or the app. They're not able to sign in and see their mail either and I kind of need to really see my mail. Is there an alternate way? 23 access good. Well, that's it called blah blah blah delivery. I can't remember what it's called inform delivery. That's right it's a bit early

Thanks for sharing those details! It sounds like you're referring to Informed Delivery, the USPS service that lets you see scanned images of your incoming mail online. I understand how important it is to access that, especially if you're unable to sign into the USPS website or app right now.

From what I found, although there was a scheduled maintenance outage planned in October 2023 for the Informed Delivery system, it was cancelled and should not be causing current access issues1. However, many users have reported ongoing problems signing into USPS services online in recent weeks, which seems to align with what you're experiencing.

Since the usual app and website routes are problematic, here are some alternate ways to access your mail info via Informed Delivery or otherwise:

1. Email Notifications:
If you are signed up for Informed Delivery, you should be receiving daily email notifications with grayscale images of your mail. Check your email inbox (and spam/junk folder, just in case). This can at least give you visibility on your mail without signing in.

2. Contact USPS Customer Service:
You can call USPS customer support at 1-800-275-8777 to ask if they can provide mailing information or help with Informed Delivery account access by phone.

3. Visit Your Local Post Office:
If email and phone won't suffice, visiting your local post office may allow you to get information on your mail status directly with proof of identity.

4. Use Third-Party Services or Apps:
Some third-party apps integrate USPS tracking and mail notifications; however, be cautious and only trust reputable services.

5. Check USPS FAQ and Updates:
Keep an eye on the USPS FAQ page for updates on outages or resolving access problems which may improve soon7.

While this doesn't restore website/app access immediately, these steps might help you stay informed until the sign-in issues get resolved fully by USPS.

If you want, I can help guide you through signing up for email notifications if you aren’t set up for Informed Delivery yet or assist with contacting USPS support.

Are these options helpful for you? Would you like assistance with any of them?

So the USPS facts is a different site than the website for you. SPS so that I can see the facts because you can't even access the the website at all. It's a black screen, so it's a different.Website in my to understand that right I just making sure

Great question! Yes, the USPS FAQ site (faq.usps.com) is a different website from the main USPS site (usps.com) where you would typically sign in to access your account and services like Informed Delivery.

The FAQ site is meant to provide answers, help articles, and general support information—it’s more like a resource center. If you're having trouble accessing the main USPS site or app (which shows a black screen for you), the FAQ site may still be accessible because it’s hosted separately.

So you can visit USPS FAQ to read through useful information, troubleshooting tips, and possible updates on service outages. However, to actually view your mail, sign in, or use features like Informed Delivery, you’ll need the main USPS website or app that’s currently experiencing issues for you.

If you want, I can help you navigate the FAQ site or guide you through other ways to get the mail info you need while access to the main site is down.

Does that help clarify the difference? Would you like me to assist you with anything specific on the FAQ site?

Thank you so very much. I will go and try that if there's any problems you'll see me coming back. Thank you

You're very welcome! If you run into any more problems or need help again, I’ll be here to assist you—don't hesitate to come back. Meanwhile, if you want to contact USPS customer service directly by phone for quicker assistance, you can reach them at 1-800-275-8777. They can help with account access and mail inquiries as well.

Wishing you the best trying the suggestions, and feel free to reach out anytime! Are you all set for now?