Hi there! I understand your key on the back door at Bedford Pines Apartments in Butler, Alabama is not working. I’d like to help you get this sorted out.

To get started, can you tell me a bit more? For example:
- Are you using the PDK Access app on your Android device to open the door?
- When you say the key "will not work," is there any error message, or does the door simply not respond?
- Has this key worked before and suddenly stopped, or is this a new issue?
- Have you tried using another key or access method to see if the problem is specific to your credential?

Once I have a bit more information, I can guide you step-by-step to fix the issue. Meanwhile, a common fix if your app credential suddenly stops working is to request replacement credentials through the app. This can reset your access and resolve any sync issues1.

Looking forward to your details!

Like I said it was scan but the cold on the back will not work

Thanks for the clarification! Just to be sure we're on the same page—you mentioned the "scan" on the back of your key is what's not working, correct? It sounds like you might be referring to a QR code or barcode on the physical key card that your Android device with the PDK Access app should be scanning to open the door.

Let's try a few things to troubleshoot your scan issue step-by-step:

1. Check the physical condition of the code: Make sure the barcode or QR code on the back of your key is clean, not scratched, or damaged. Even minor damage can prevent the scanner or your phone from reading it.

2. Clean your phone’s camera lens: Sometimes a blurry or dirty lens can cause scanning issues.

3. Try scanning with the PDK Access app: Open the PDK Access app on your Android 16 device, and use the app’s scan function to read the code on your key. Sometimes scanning the physical code via the app will initiate your access.

4. Update or reinstall the PDK Access app: If scanning still fails, uninstall the app and reinstall it from the Play Store to be sure you have the latest version that supports scanning features.

5. Request replacement credentials: If the scan still does not work after these steps, your credential might need to be reissued or replaced due to syncing or access control issues. You can request replacement credentials directly from the PDK app under the credentials management section or contact your property manager.

6. Check network connection: Ensure your phone has a stable internet connection since the app might need to validate the credential online.

If the problem persists, it might be helpful to confirm with your building management or the PDK administrator whether the door or your credential has any restrictions or known issues on their end.

Let me know how these steps go, and we can dig deeper if needed!

Are you satisfied with this solution for your code scan issue on the key?