[Paperang] Not connected to paperang

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S
SSWETOWAT
8 months ago In Paperang
not connected to paperang

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Emily Roberts

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8 months ago

Hi there! I’d love to help you get your Paperang printer connected. To start, could you tell me a bit more about your setup? For example:

- Which Paperang model do you have?
- Are you trying to connect via Bluetooth?
- Have you already installed the Paperang app and enabled Bluetooth on your Android 14 device?
- Are you seeing any error messages or just the connection failing silently?

Once I have these details, I can guide you through step-by-step to fix the connection issue.

S
SSWETOWAT
8 months ago

1.paperang p2

2.it not connected to Bluetooth

3.yes i install the app in android 14

4.not even single error message and connection failing silently

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Emily Roberts

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8 months ago

Thanks for the details! Since your Paperang P2 is not connecting to Bluetooth on your Android 14 device and there’s no error message, this might be related to some known Bluetooth quirks on Android 14.

Let’s try these steps together:

1. Restart Both Devices: Turn off your Paperang P2 printer and your Android phone, then turn them back on. This can often refresh Bluetooth connections.

2. Forget and Re-Pair Device:
- Go to your phone’s Settings > Connected devices > Previously connected devices.
- If your Paperang P2 appears, tap it and select Forget or Unpair.
- Now put your Paperang P2 in pairing mode (usually by pressing and holding the power button until LED flashes) and try scanning again in the Paperang app.

3. Clear Paperang App Cache:
- Navigate to Settings > Apps > Paperang > Storage.
- Tap Clear Cache (don’t clear data yet, as that resets app settings).

4. Check Bluetooth Permissions:
- Make sure the Paperang app has all necessary permissions, especially location permission (sometimes required for Bluetooth scanning on Android).
- Go to Settings > Apps > Paperang > Permissions and enable any Bluetooth and location access permissions.

5. Disable Bluetooth A2DP Hardware Offload (Advanced Step):
- Android 14 introduced some Bluetooth behavioral changes that can affect connections.
- Enable Developer Options: Go to Settings > About phone and tap Build number 7 times.
- Then go to Settings > System > Developer options, find Disable Bluetooth A2DP hardware offload, and turn it on.
- Restart your phone and try connecting again.

6. Update Paperang App and Android:
- Ensure your Paperang app is updated from the Google Play Store.
- Also check if your device has any pending Android 14 updates, as some Bluetooth bugs have been fixed in patches.

If these steps don’t solve the connection issue, let me know. We can then explore deeper settings or verify if the Paperang P2 itself needs a firmware update.

Would you like me to guide you through any of these steps?

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