Hi there! I understand you're having trouble connecting your Paperang device, and you're seeing the message that it "is applicable to Chinese mainland." Let’s work together to solve this!

This typically happens when the device’s settings or firmware are configured for a specific region, which in this case is China. Here’s what you can try:

1. Check App Settings: Make sure the Paperang app on your Windows device is set to the correct region. Look for any options related to region or country settings in the app.

2. Firmware Update: Sometimes, updating the device's firmware can resolve region-specific issues. Check if there’s an option in the app to update the printer. If it prompts you to change the region, follow those steps.

3. Re-pair the Device: If you recently changed any settings, try forgetting the device from the app and then reconnecting. Go to the app settings, find your Paperang device, and remove it. Then add it back and see if it connects.

4. VPN Settings: If you’re using a VPN, try disabling it temporarily to see if that allows you to connect properly. Sometimes, region restrictions apply based on IP addresses.

If those steps don’t help, I’ll need to check for more specific information about your device. Let me look up some details to provide you with further options.

Give me a moment.

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i am trying to connect it on my android xiaomi phone but it keeps saying that it cant. because and i quote "This device is applicable to Chinese mainland, please change to another device"

Thank you for clarifying that you're trying to connect your Paperang device to your Xiaomi phone and are encountering the message about the device being applicable to Chinese mainland. Let’s see if we can resolve this together!

This issue usually arises when the Paperang device has regional restrictions or settings. Here are a few steps you can take:

1. Check the Paperang App: Open the app on your Xiaomi phone and see if there are any settings related to region. Make sure it's set to the appropriate region that corresponds to your device.

2. Update Firmware: Ensure that your Paperang device has the latest firmware. In the app, look for any options that allow you to check for firmware updates. Upgrading can sometimes resolve connectivity issues related to region restrictions.

3. Bluetooth Settings: Go to your phone's Bluetooth settings and ensure that the Paperang device is in pairing mode. If it's already paired, you might want to unpair it and try to re-pair.

4. Use a VPN: If you're still having issues and you have access to a VPN, you could try connecting while using a VPN set to a region that's appropriate for the Paperang device. This sometimes helps with region locks.

5. Factory Reset the Device: If nothing else works, consider resetting the Paperang device to factory settings and trying to reconnect. Be cautious with this step, as it will erase any personalized settings.

If you still face difficulties, there may be more specific information regarding these connectivity issues among users who encountered similar problems. Let me look into that for you.

Just one moment!

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