Hi there! I see that Focus Plant has stopped working for you since the update around 11 a.m. Let’s get this sorted out. Just to clarify a bit:

- Are you able to launch the app at all, or does it crash immediately?
- Have you noticed any error messages or unusual behavior right after the update?
- Also, which device and version of the app are you using?

Meanwhile, a common issue after updates can be corrupted cache or an incomplete installation. Here's a simple step-by-step process to try:

1. Restart your device: Sometimes a simple reboot clears up issues.

2. Clear the app cache/data:
- Go to your Windows settings for apps.
- Find Focus Plant in the app list, select it, and look for "Advanced options."
- Use "Reset" if available (this clears app cache and resets it as if freshly installed without deleting your data).

3. Reinstall the app:
- Uninstall Focus Plant fully from your system.
- Restart your device again.
- Reinstall the latest version from the official source.

If the problem persists after these steps, it might be related to a known bug introduced in the recent update where some users reported crashes or app not opening properly1. In such a case, the developers may need to release a patch.

Please try the steps above and let me know how it goes. If it's still not working, we can explore more advanced troubleshooting or check for possible patches or server issues.

Are you satisfied with this solution so far?

Hi! "Are you able to launch the app at all, or does it crash immediately?" No, the app stops downloading by 30% and returns an error.undefined. "Have you noticed any error messages or unusual behavior right after the update?" No, I see the problem onle today. "Also, which device and version of the app are you using?" Xiaomi redmi note 8 pro. The app version is 4.3 I did restart my device and clear the app cache/data, it's not work. Try to reinstall the app

Thanks for the detailed info! Since the app download stops at 30% with an "error.undefined" message on your Xiaomi Redmi Note 8 Pro with version 4.3, and you've already restarted and cleared cache/data, it points toward a possible installation or compatibility hiccup specific to your device or network environment.

Here are some targeted steps to try:

1. Check Network Stability: Sometimes unstable Wi-Fi or mobile data can cause download interruptions. Try switching networks (e.g., from Wi-Fi to mobile data or vice versa) and attempt the download again.

2. Clear Download Manager Data: On Android devices like your Xiaomi, the Download Manager handles app downloads.
- Go to Settings > Apps > Show system apps > Download Manager.
- Clear cache and data here, then retry the app download.

3. Disable Battery Saver or Security Apps Temporarily: Some Xiaomi devices have aggressive battery or security settings that may interrupt downloads or installations. Disable any battery saver mode or third-party security/firewall apps momentarily.

4. Download via Alternate Source: If you're using the Google Play Store and it keeps failing, try downloading the official APK of Focus Plant 4.3 from the Focus Plant site or a trusted source, then manually install it. Remember to enable “Install from unknown sources” temporarily in your device settings.

5. Check Xiaomi's MIUI Update: Sometimes certain MIUI versions cause app installation quirks. If you recently updated your phone OS, check for patch updates or visit Xiaomi forums for similar reports.

If none of these work, there may be a known issue with version 4.3 on Xiaomi devices like yours, as some users have reported installation loops or errors1. I can escalate this to our development team or direct you to official support at [email protected] for a possible fix or workaround.

Try the above and let me know if you get past the 30% mark. Happy to keep helping until it's resolved!

Are you satisfied with this solution so far?

Reinstalling the app did not solve the problem. Everything is fine with the network, all applications are working, except focus plant. I can't find Download Manager, but I cleared the cache. Battery Saver or Security Apps disable. I don't understand. Please, contact the development team.

Thank you for the update and for trying all those troubleshooting steps. Since the app still won’t install properly and you’ve ruled out network, battery saver, and cache issues, this more likely points to a problem on the development side or with compatibility on your Xiaomi device.

I’ve noted your issue and will escalate this directly to the Focus Plant development team for further investigation. Meanwhile, I recommend you send a detailed description of the problem, including your device model (Xiaomi Redmi Note 8 Pro), app version (4.3), and the error you’ve received (“error.undefined at 30% download”) to the official support email: [email protected]. This will help the team track and prioritize the fix quickly.

In the meantime, occasionally check for any app updates or patches released, as the developers often respond to such cases with fixes1.

Please let me know if you want me to assist you in drafting that email or if you have any other questions. I’m here to help!

Are you satisfied with this approach for now?