Hi there! I understand you're able to see zombies moving and mine shafts working in Idle Zombie Miner, but the screen won’t move, and tapping doesn’t let you interact beyond that. That sounds like the game's touchscreen controls aren't responding as expected on your Mac.

To help figure this out, may I ask:
- Are you playing Idle Zombie Miner through an app or via a browser on your Mac?
- Have you tried restarting the game or your Mac yet?
- Is your game updated to the latest version available?
- Have you noticed if this issue started after any specific change, like an update or system change?

Once I know a bit more, I can guide you step-by-step through some fixes geared for macOS 10.15.7.

Meanwhile, here are some common solutions that usually resolve such unresponsiveness in the game:

1. Force Quit and Relaunch the Game:
- On your Mac, press Command + Option + Esc to open the Force Quit window.
- Select Idle Zombie Miner and click "Force Quit."
- Relaunch the game and see if the touch controls respond.

2. Check for Updates:
- Visit the App Store or the game’s official website and verify if you have the latest version installed since outdated versions might cause input issues.

3. Clear Game Cache or Reinstall the Game:
- Unfortunately, on macOS this might mean uninstalling the app and reinstalling it.
- Before uninstalling, make sure your game progress is backed up to the cloud or an account (if the game supports this).
- Then uninstall and reinstall the app. This step has helped many users resolve unresponsive screen problems for similar titles1.

4. Check System Permissions:
- Go to System Preferences > Security & Privacy > Privacy tab.
- Ensure that the game has necessary permissions, especially related to input or accessibility if applicable.

If after trying these steps the game still does not respond to touch/mouse inputs, please let me know. We can then explore more advanced troubleshooting, like checking for conflicting software or any macOS-specific bugs.

Are you okay to try these and update me on how it goes?

Also this started after I updated the app as soon as i claimed a reward and got the confetti going off that’s when it stopped working. I have tried to refresh the app and restart it.

Thanks for sharing more details! It sounds like the issue began right after claiming a reward with the confetti animation, following the app update. Since you've refreshed and restarted the game already, this might be related to a bug or a glitch triggered by that specific update or reward sequence.

Here's what I suggest next:

1. Check for a New Update: Sometimes developers release quick patches after an update to fix issues like this. Double-check the App Store for any newer version available and update if so.

2. Clear the Game State by Logging Out and Back In:
- If the game has a login system (through an account or social media), try logging out and then logging back in. This sometimes resets the UI state affected by the reward claim bug.

3. Disable or Limit Animations Temporarily (If Available):
- Some games let you toggle special effects or animations. If this option exists in settings, try turning it off to see if that bypasses the frozen screen after reward confetti.

4. Reinstall the App Carefully:
- Since restarting didn’t help, uninstall and reinstall the game. Before uninstalling, verify your progress is backed up or linked to an account to avoid loss. Reinstalling can often clear any corrupted cached data causing control issues.

5. Contact Support if Problem Persists:
- If none of the above help, this might be a known bug needing developer attention. You can report the problem directly to Zombie Miner support at [email protected], including details about your macOS version (10.15.7), the app version, and the exact moment the issue started (right after claiming a reward)1.

Meanwhile, avoid claiming any further rewards until this problem resolves to prevent the game from getting stuck again.

Would you be comfortable trying these next steps and letting me know how it goes? I’m here to help walk you through any of them!