Hi there! I see you’re encountering a “response status code was unacceptable: 500” error when trying to use the Airalo app, and you mentioned you don’t have internet. Let’s break this down together.

The error code 500 is an HTTP status code that means there's a server-side problem—basically, something went wrong on Airalo’s end when processing your request. This usually isn't caused by your device but can affect how the app behaves. Since you also have no internet connection, this might be related.

To clarify, when you say you don’t have internet, are you unable to connect via Wi-Fi and cellular data both? And are you using an Airalo eSIM or your regular SIM card right now? This info will help me guide you better.

In the meantime, here’s what we can try step-by-step to troubleshoot:

1. Check Your Internet Connection:
- Turn off Wi-Fi and cellular data, then turn them back on.
- If you’re using the Airalo eSIM, ensure it’s properly activated and switched on.
- On your iPhone, go to Settings > Cellular > Cellular Plans and confirm the eSIM data plan is enabled.

2. Restart Your iPhone:
Sometimes a simple restart can resolve temporary glitches that affect connectivity.

3. Check Airplane Mode:
Make sure airplane mode is off in Settings or Control Center.

4. Try Accessing Other Apps or Websites:
This helps confirm whether the lack of internet is system-wide or just with the Airalo app.

5. Update or Reinstall the App:
If the app itself has issues connecting to the server, updating it to the latest version or reinstalling may help.

6. Check for Service Outages:
Occasionally, Airalo’s servers might be down or experiencing issues—causing 500 errors on their app. You can check their official status page or social media for updates.

If after these steps you still have no internet and see the 500 error, it might be a temporary server problem or an issue with the eSIM activation.

Feel free to share a bit more about your current setup and what you’ve tried so far, and we’ll take it from there!

Are you able to confirm if the Airalo eSIM is active or if you're currently relying on Wi-Fi or another carrier?

i’m with wifi right now, tried all the methods, still doesn’t work

Thanks for letting me know you’re on Wi-Fi and have already tried the basic steps. Since the 500 error is a server issue but you have internet through Wi-Fi, it’s a bit unusual that the Airalo app can’t connect properly.

Let’s try some deeper troubleshooting focused on the app and your network:

1. Force Close and Reopen the App:
- Swipe up from the bottom (or double-click Home if you have that) to bring up the app switcher.
- Swipe the Airalo app off the screen to close it completely.
- Then reopen it and try again.

2. Reset Network Settings:
This can refresh your connectivity setup and sometimes clears conflicts that block access.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Note: This will erase saved Wi-Fi passwords, so be ready to re-enter them.

3. Try a Different Network:
If possible, switch from your current Wi-Fi to another Wi-Fi network or use cellular data (if available) to check if the problem is with this specific Wi-Fi connection.

4. Check Date & Time Settings:
Incorrect date/time can cause server connection issues.
- Ensure Settings > General > Date & Time is set to Set Automatically.

If these don’t fix it, the issue might be on Airalo’s server side, especially since a 500 error refers to a server problem. If you want, I can help you reach out to Airalo support directly via email at [email protected] for a deeper look.

Let me know which steps you’ve tried or if you want assistance contacting support! Are you satisfied with this solution so far?