Hi there! I see you're having trouble with the Airalo app not opening while you're in Turkey. To get started, could you tell me if you've been able to use the app successfully before in this location or on this device? Also, have you noticed any error messages when trying to open the app? That’ll help me better understand the issue.

Meanwhile, since your app won't open at all, let's try a few basic steps to get it up and running:

1. Force Close and Reopen the App:
Double-tap the home button or swipe up from the bottom (depending on your iPhone model) to open the app switcher. Find the Airalo app and swipe it off the screen to close it. Then try opening it again.

2. Restart Your iPhone:
Hold the side button and either volume button until you see the power off slider. Power off your iPhone, wait 30 seconds, then turn it back on.

3. Check for App Updates:
Open the App Store, tap your profile icon at the top right, and scroll to see if there's an update available for Airalo. If yes, update it.

4. Check Your Network Connection:
Since your issue is location-specific, verify that your cellular data or Wi-Fi is working normally with other apps. Try toggling airplane mode on and off.

5. Reinstall the Airalo App:
If the above steps don’t work, try deleting the Airalo app and reinstalling it from the App Store. This can fix corrupted app files.

If the app still fails to open after these steps, there might be wider restrictions in Turkey affecting Airalo’s operation. Recently, there have been reports that eSIM services like Airalo may face limitations or blocks in Turkey as of mid-20254. This might also affect the app’s functionality itself.

Could you try these steps and let me know what happens? If the problem persists, I can help explore alternative ways to access your eSIM or escalate this to our support team for further investigation.

Are you satisfied with the solution so far?

Still not working with these fixes

Thanks for letting me know the basics steps didn’t resolve the problem. Since the Airalo app refuses to open on your iPhone running iOS 17.5.1 while you’re in Turkey, and given that reinstallation and network checks didn’t help, let’s move into some more detailed troubleshooting specific to Airalo app issues.

Please try the following steps carefully:

1. Check for Airalo App Permissions:
- Go to Settings > Airalo on your iPhone.
- Make sure permissions like Cellular Data and Background App Refresh are enabled.

2. Reset Network Settings:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- This clears Wi-Fi passwords and resets cellular settings but can fix hidden connection issues for apps.
- After the reset, reconnect to your Wi-Fi or cellular network and try launching Airalo again.

3. Check for iOS Software Update:
- Go to Settings > General > Software Update to see if there’s a newer version than 17.5.1.
- Installing updates can fix app compatibility issues.

4. Look for Region or VPN Restrictions:
- Some countries limit or block eSIM or related apps.
- If you’re using a VPN, try turning it off or on to see if that affects access.
- If possible, connect through a VPN set to a different country and try opening the app.

5. Check Airalo’s Server Status or Outages:
- Sometimes server outages can cause connection or app loading issues.
- You can visit Airalo’s official help center or check recent user reports on their Reddit community where others mention similar issues of the app not connecting to servers despite reinstalling1.

6. Manual Activation Via Website:
- If the app continues to fail, you might be able to manage your eSIM via Airalo’s web portal at https://airalo.com/.
- Log in there and check if you can install or activate your eSIM profile directly.

If none of these approaches get the Airalo app working, especially given the regional challenges in Turkey, it may require direct support from Airalo’s technical team to check if your account or eSIM profile has any restrictions or if there is a known issue affecting Turkish users.

You can email Airalo support directly at [email protected] for personalized assistance on this.

Would you like me to help draft a message to support for you or guide you through the web portal? Let me know what you prefer!

Are you satisfied with this next set of steps?