Hi there! I see you're having trouble with videos not working in the Solitaire Ocean app for more than a week. Let's see if we can get that fixed for you.

To start, could you let me know if:
- Are these videos the ads/reward videos within the app or some other video content?
- Is this happening only in Solitaire Ocean or other apps too on your Android 9 device?
- Have you tried any fixes already such as restarting the device or reinstalling the app?

Once I have a bit more info, I can guide you through some tailored troubleshooting steps!

Yes within the app Only this game No I don't want to lose progress

Thanks for sharing those details! Since the videos not working is only happening within Solitaire Ocean and you want to keep your game progress safe, let's be careful not to uninstall the app just yet.

First, to keep your progress secure, check if your Solitaire Ocean game is connected to a cloud account like Google Play Games or Facebook. Connecting there usually syncs your progress securely so you won’t lose any saved data even if you reinstall or update the app. You can check this in the game’s settings under "Profile" or "Account" sections. If not connected, I recommend linking it now to be safe1 2.

Now, about the video ads not working, let's try these steps on your Android 9 device with the WebKit browser environment inside the app:

1. Clear the app cache: Go to Android Settings > Apps > Solitaire Ocean > Storage > Clear Cache. This won't delete your game progress but can fix temporary glitches affecting videos.
2. Check internet connection: Make sure your device is on a stable Wi-Fi or mobile data as video ads require a good connection.
3. Allow Permissions: In Settings > Apps > Solitaire Ocean > Permissions ensure all necessary permissions like Storage and Network are enabled.
4. Update the app: Open Google Play, search for Solitaire Ocean, and see if there's an update available to fix any bugs involving video ads.
5. Restart your device: A simple reboot sometimes refreshes app components that run ads.

If videos still don’t play after these, an internal issue with the ad servers or app version might be the cause. In that case, let me know, and I can help you escalate this to our development team or explore alternative solutions.

Are you comfortable trying these steps? Let me know if you want any help along the way!

Videos have not worked for over a week