[Care.com] On Apple SE, it won't let me scroll down far enough to click "accept" for the required screening

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Madeline
1 year ago In Care.com
On Apple SE, it won't let me scroll down far enough to click "accept" for the required screening

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're having trouble scrolling down far enough on your Apple SE to click the "accept" button for the required screening on Care.com. I'd be happy to help you with this.

To get us started, could you tell me a bit more about how you are accessing Care.com? Are you using the mobile app or a web browser like Safari? Also, have you tried scrolling multiple times and does the screen respond to your touches normally otherwise?

Meanwhile, here are some steps you can try to resolve this:

1. Try rotating your phone to landscape mode (turning it sideways). Sometimes this gives you extra screen width or height and can reveal buttons that are otherwise hidden.

2. Clear your browser cache or app data if using Safari or the app. To clear Safari cache on your iPhone SE (iOS 13 / OS X 10.15.7 corresponds to Catalina on Mac but for the SE phone it should be iOS version—please confirm if you can), go to:
- Settings > Safari > Clear History and Website Data.
After clearing, reload the page and see if scrolling improves.

3. Zooming out: On Safari, you can pinch the screen with two fingers to zoom out, which might reveal the bottom parts of the page, including the "accept" button.

4. Adjust text size: Sometimes large text settings restrict the viewable screen area. You can reduce text size via:
- Settings > Display & Brightness > Text Size (drag slider to smaller), or
- Settings > Accessibility > Display & Text Size, then toggle on “Reduce Motion” and see if that helps.

5. Try accessing through another browser like Chrome or Firefox for iOS if you have them installed, to see if the scrolling behavior differs.

6. Restart your phone: Sometimes a quick restart can clear temporary glitches affecting scrolling.

If these steps don’t help, it could be a compatibility issue with how the Care.com page renders on the smaller screen of the iPhone SE, or a temporary UI bug.

Please try these and let me know what happens. If the button still won’t appear or you cannot scroll down, I’m here to help with more advanced troubleshooting or alternatives.

Are you currently using the app or the website? And is your iPhone SE updated to the latest iOS version available?

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