Hi! I see you're having trouble with the Care.com app on your iPad. Could you please share a bit more about what's happening? For example, is the app crashing, not loading, showing an error message, or something else? Also, have you tried any steps so far to fix it?

Once I know a little more, I can guide you through some easy fixes to get the app working again.

wont load messages or job searches

Thanks for sharing that the Care.com app on your iPad won’t load messages or job searches. Let’s work through this together to get it fixed.

Here’s a simple step-by-step to try first:

1. Close and Reopen the App: Sometimes the app just needs a fresh start. Swipe up from the bottom of your iPad screen (or double-click the Home button if you have one) to open the app switcher, then swipe the Care.com app off the screen to close it. Then open it again.

2. Check Your Internet Connection: Make sure you have a stable internet connection—Wi-Fi or cellular. You can test by loading a website or another app.

3. Update the App: Open the App Store, tap your profile icon at the top, scroll down to see if there’s an update available for Care.com, and install it if so.

4. Restart Your iPad: Sometimes restarting the device helps clear background issues. Hold the power button and either volume button until you see “slide to power off.” Turn it off, wait a moment, then turn it back on.

5. Reinstall the Care.com App: If the above don’t work, try deleting the app by holding its icon and tapping "Remove App," then reinstall from the App Store. This clears any cached data that might be causing the problem.

If you’ve already tried these, let me know what you’ve done so far. Also, are you logged in normally? Sometimes messaging features won’t load if there’s an account restriction or if the app needs you to update some verification.

We can also check if there’s a known issue or server side problem causing this.

Would you like me to walk you through these steps, or do you want to share what you’ve tried so far?

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