Hi there! It sounds like you're having some trouble with the Storytel app crashing on your Android phone. Let's see if we can get this sorted out together.

To start, could you let me know a bit more about what happens when the app crashes? For example:
- Does it crash when you try to open it, or does it happen during playback?
- Have you noticed any patterns, like a specific audiobook that triggers the crash?
- Did any recent updates happen either to the app or your phone that you’re aware of?

With more details, I can better assist you with the right troubleshooting steps!

it crashes after while, when I have listened some minutes

Thank you for the details! Since the Storytel app crashes after you've been listening for a few minutes, let's try a few troubleshooting steps to see if we can resolve this issue.

### Step 1: Restart Your Device
1. Power off your Android phone.
2. Wait for about 10 seconds, then turn it back on.
Restarting can clear up temporary issues without changing any settings.

### Step 2: Update the App
1. Go to the Play Store.
2. Search for "Storytel."
3. If there’s an update available, you’ll see an option to update.
Keeping apps updated can fix bugs and improve performance.

### Step 3: Clear App Cache and Data
1. Go to Settings on your phone.
2. Select Apps (or Application Manager).
3. Find and tap on Storytel.
4. Select Storage, then tap on Clear Cache and Clear Data.
This can help resolve crashing issues but note that clearing data might remove your current session, so you may need to log back in.

### Step 4: Reinstall the App
1. Uninstall the Storytel app from your device.
2. Go to the Play Store and reinstall it.
This can eliminate any corrupted files that may be causing the crashes.

### Step 5: Check for Background Apps
Sometimes, other applications running in the background can interfere. Make sure no battery-saving modes or other apps are altering the performance of Storytel.

After trying these steps, let me know if the issue persists, and we can look at some more advanced troubleshooting options. Are you satisfied with the solution I provided so far?

the problem is still there

I appreciate your patience! Since the problem is still occurring after listening for a few minutes, we'll dig a bit deeper. Here are some additional troubleshooting steps that may help resolve the issue with the Storytel app on your device:

### Step 1: Uninstall and Reinstall Google Play Services Updates
1. Go to Settings on your phone.
2. Select Apps (or Application Manager).
3. Tap on Google Play Store.
4. From the menu, choose to uninstall updates.

### Step 2: Clear Cache and Data for Play Services
1. In the same Apps menu, find and select Google Play Services.
2. Tap on Storage.
3. Select Clear Cache and then Clear Data.

### Step 3: Remove and Re-add Your Google Account
1. Go to Settings, then Accounts.
2. Select your Google account and tap Remove Account.
3. Restart your device and re-add your Google account through the Accounts setting.

### Step 4: Check Device Compatibility<brIt's advisable to ensure that your device meets the app’s compatibility requirements, which can sometimes cause crashes. Sometimes newer versions of the app may not fully support older devices or operating systems.1

### Step 5: Review Storytel's Troubleshooting Resources
Lastly, it can be helpful to check out Storytel's official troubleshooting page for any known issues or further assistance: Storytel Help Center

After you try these steps, let me know how things go! Are you satisfied with the solution I provided so far?