Hi there! I understand that the DE Lottery Players Club app isn't showing whether your ticket is a winner or not. I’d love to help you get this sorted out.

To start, could you tell me a bit more about what happens when you check a ticket? For example:
- Are you scanning the ticket barcode or entering numbers manually?
- Does the app scan or enter the ticket but not show results, or does it fail earlier (like blank screen, error message)?
- Have you recently updated the app or is this issue new?
- Are you logged in to your account while checking tickets?

While I wait for that info, here are some initial steps you can take for the app on your Windows device:

1. Check for App Updates: Make sure you have the latest version of the DE Lottery Players Club app installed. Older versions might not show updated features properly.
2. Restart the App: Close the app completely and reopen it. This refreshes the connection to the lottery server.
3. Check Internet Connection: A stable internet connection is needed for the app to pull your ticket results. Try switching between Wi-Fi and mobile data or restarting your router.
4. Log Out and Log In Again: Sometimes authentication glitches cause display issues. Logging out and back in can help refresh your session.
5. Clear App Cache (if option available): Temporary files can cause loading problems; clearing cache resets this.

If these don’t solve the problem, the app's ticket scanning feature might be experiencing temporary downtime or a bug.

Also, be sure you are scanning eligible tickets for check —The app sometimes won't show results if the ticket is not activated or has expired. You might want to double-check the ticket’s game status and expiration date.

Let me know about the points I asked, and if any of these fixes helped or not! We’ll get this working for you.

scan ticket and it does ot show the results

Thanks for letting me know that you’re scanning your ticket but the app doesn’t show any results. That helps clarify the issue.

From what I’m seeing, the DE Lottery Players Club app has recently experienced some problems with the ticket scanning feature not returning results or displaying winning status clearly27. Also, some users have noted that when a ticket does not win, the app might not show any message confirming a loss, which is understandably confusing10.

Here are some troubleshooting steps and workarounds you can try on your Windows system with the web-based app or desktop app if applicable:

1. Manual Number Entry: Instead of scanning, try entering the ticket’s barcode numbers or ticket number manually into the app. Sometimes scans fail but manual input works and will tell you if the ticket is a winner1.

2. Check Ticket Validity: Ensure your ticket is active and not expired. Scan issues can happen if the ticket is past the claim date or from a retired game4.

3. App Update/Version: Confirm your app is the latest version. Outdated versions sometimes have bugs affecting scanning and result display.

4. Reinstall the App: If you’re using the official app on Windows or another platform, try uninstalling and reinstalling it to refresh all features.

5. Contact Support: If none of this helps, the best option might be to reach out to Delaware Lottery support directly via email at [email protected] for deeper troubleshooting or to report the bug.

Let me know if you want me to guide you through manual number entry or any of the above steps. I’m here to help get this working smoothly for you! Are you satisfied with the solution I provided so far?