Hi there! I understand you’re having trouble setting a repeating event in the OurFamilyWizard Co-Parent App on your iPhone with iOS 18.7. Let’s get to the bottom of this together.
Could you tell me a bit more about what happens when you try to set the repeating event? For example: - Are you able to start creating the event but the repeat option is disabled or missing? - Are you seeing any error messages or something else unusual on the screen? - Is this issue happening only with one specific event or all repeating events?
Meanwhile, here’s a step-by-step on how to properly set a repeating event in the app, just to confirm the process:
1. Open the OurFamilyWizard app and go to the Calendar section. 2. Tap the "+" or "Add Item" button, then select "Event". 3. Fill out all the required details for the event (title, date, time, etc.). 4. Tap on the "Repeating" field — you should be able to choose from options like Daily, Weekly, Monthly, Yearly, or Every Weekday. 5. Select the repeating pattern you want and confirm.
If this step doesn’t let you set the repeat or the option doesn’t appear, it may be a glitch or a setup issue.
A couple quick checks: - Make sure your app is updated to the latest version from the App Store. - Double-check your internet connection is stable. - Try closing the app completely and reopening it. - Restart your iPhone just to clear any temporary glitches.
If you’re still stuck after this, let me know exactly what you see when trying to set the repeat, and we can explore advanced troubleshooting or a workaround.
Does this help so far? What exactly happens on your screen when you tap the "Repeating" option?
Thank you for the extra details! Since the “Repeat” field is completely missing on both your phone and laptop, and you only see the text “does not repeat” without the ability to select or change it, that suggests this might be related to your calendar permissions or possibly the type of event you are trying to create.
Here’s what I recommend checking and trying next:
1. Event Type & Permissions: - Make sure you are creating a standard calendar event, not a restricted type (such as a court-ordered incident entry or message) which may not allow repeating. - Check if your user account or access level has any restrictions from the other parent or court settings that might disable repeating events.
2. Parenting Schedule vs. Calendar Event: - If you’re trying to create a repeating parenting schedule segment rather than a regular calendar event, the "repeat" option might not appear in the event creation screen. Parenting schedules follow different rules and are usually set up elsewhere in the app or website under "Parenting Schedules." - Confirm which part of the app you are in—Calendar or Parenting Schedule—to set the repeating event correctly8.
3. Device/Browser Sync and Cache: - Since the problem happens on both your iPhone app and laptop browser, try logging out on both devices, then logging back in to refresh your session. - Clear your browser cache on the laptop or try a different browser to see if the repeat field reappears. - On the iPhone app, uninstall and reinstall OurFamilyWizard to ensure no corrupted data or app glitch is causing this.
4. Check for Account or Subscription Issues: - Some features may be limited by the type of subscription or account status. Double-check your account status or any notifications from OurFamilyWizard that might mention feature restrictions.
If after trying these steps the repeat field is still missing, I’d recommend contacting OurFamilyWizard’s support directly at [email protected]. They can look at your specific account setup and permissions to troubleshoot further.
Please let me know what you find or if you need guidance on any of these steps! Are you currently trying to set up a recurring parenting schedule block or a normal calendar event? That might help clarify the best path forward.
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hi there! I understand you’re having trouble setting a repeating event in the OurFamilyWizard Co-Parent App on your iPhone with iOS 18.7. Let’s get to the bottom of this together.
Could you tell me a bit more about what happens when you try to set the repeating event? For example:
- Are you able to start creating the event but the repeat option is disabled or missing?
- Are you seeing any error messages or something else unusual on the screen?
- Is this issue happening only with one specific event or all repeating events?
Meanwhile, here’s a step-by-step on how to properly set a repeating event in the app, just to confirm the process:
1. Open the OurFamilyWizard app and go to the Calendar section.
2. Tap the "+" or "Add Item" button, then select "Event".
3. Fill out all the required details for the event (title, date, time, etc.).
4. Tap on the "Repeating" field — you should be able to choose from options like Daily, Weekly, Monthly, Yearly, or Every Weekday.
5. Select the repeating pattern you want and confirm.
If this step doesn’t let you set the repeat or the option doesn’t appear, it may be a glitch or a setup issue.
A couple quick checks:
- Make sure your app is updated to the latest version from the App Store.
- Double-check your internet connection is stable.
- Try closing the app completely and reopening it.
- Restart your iPhone just to clear any temporary glitches.
If you’re still stuck after this, let me know exactly what you see when trying to set the repeat, and we can explore advanced troubleshooting or a workaround.
Does this help so far? What exactly happens on your screen when you tap the "Repeating" option?
More info on repeating events can be found here 2.
The “repeat” field is missing. There is only a sentence that says “does not repeat”. I cannot select it on either my phone are or my laptop
Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
Followed by
Thank you for the extra details! Since the “Repeat” field is completely missing on both your phone and laptop, and you only see the text “does not repeat” without the ability to select or change it, that suggests this might be related to your calendar permissions or possibly the type of event you are trying to create.
Here’s what I recommend checking and trying next:
1. Event Type & Permissions:
- Make sure you are creating a standard calendar event, not a restricted type (such as a court-ordered incident entry or message) which may not allow repeating.
- Check if your user account or access level has any restrictions from the other parent or court settings that might disable repeating events.
2. Parenting Schedule vs. Calendar Event:
- If you’re trying to create a repeating parenting schedule segment rather than a regular calendar event, the "repeat" option might not appear in the event creation screen. Parenting schedules follow different rules and are usually set up elsewhere in the app or website under "Parenting Schedules."
- Confirm which part of the app you are in—Calendar or Parenting Schedule—to set the repeating event correctly8.
3. Device/Browser Sync and Cache:
- Since the problem happens on both your iPhone app and laptop browser, try logging out on both devices, then logging back in to refresh your session.
- Clear your browser cache on the laptop or try a different browser to see if the repeat field reappears.
- On the iPhone app, uninstall and reinstall OurFamilyWizard to ensure no corrupted data or app glitch is causing this.
4. Check for Account or Subscription Issues:
- Some features may be limited by the type of subscription or account status. Double-check your account status or any notifications from OurFamilyWizard that might mention feature restrictions.
If after trying these steps the repeat field is still missing, I’d recommend contacting OurFamilyWizard’s support directly at [email protected]. They can look at your specific account setup and permissions to troubleshoot further.
Please let me know what you find or if you need guidance on any of these steps!
Are you currently trying to set up a recurring parenting schedule block or a normal calendar event? That might help clarify the best path forward.