Hi there! I understand that calls from the OurFamilyWizard app are not ringing on your Macintosh running OS X 10.15.7. Let’s get this sorted out together.

To start, could you tell me a bit more about the situation? For example:
- Are you trying to receive calls, place calls, or both?
- Is your co-parent also using the app and have they enabled calls on their end?
- Have you checked if the Calls feature is turned on in your OurFamilyWizard account?
- Are you connected to the internet when trying to receive or make calls?
- Is this issue happening only on your Mac or also on other devices?

Meanwhile, here is some initial guidance based on common causes:

1. Make sure Calls are enabled for both you and your co-parent in the app’s settings. Calls won’t ring if either party hasn't turned on Calls or consented to it.
2. Confirm that you have an active internet connection on your Mac, since OurFamilyWizard calls rely on internet-based calling, not the phone cell network.
3. Check that your app is updated to the latest version — older versions may have bugs or missing features.
4. Look at your system sound settings on your Mac to ensure notifications and ringer volumes are not muted or set too low.
5. Try logging out of the app and logging back in, to refresh connections.
6. If you use any firewall or security software, see if it could be blocking the OurFamilyWizard app’s calls feature.

If you’ve tried these already, please let me know which ones so I can guide you to some deeper troubleshooting or see if there might be specific account or server-related issues.

Are you connected to Wi-Fi or Ethernet right now? That info can help me narrow down the problem too.

Let me know, and we’ll take it from there!