Hi! Thank you for reaching out about the article links not working in the MxM News app on your device. Let's get this sorted.

To clarify a bit, are you using the MxM News app installed on your Windows device, or accessing MxM News via a browser? Since you mentioned your device uses WebKit and Windows 10, and the app is involved, it would be helpful to know exactly how you're accessing the news.

Meanwhile, here are some straightforward steps to try that often resolve links not opening inside apps:

1. Clear the App Cache and Data:
Sometimes corrupted cache files can prevent links from loading properly. In Windows, if this is a browser-based app, try clearing your browser cache. If it's a separate app, you might have an option in the app settings to clear cache or reset.

2. Check Default Browser or Link Handler:
Ensure that your system has a default browser set, and that the apps can hand off links to it properly. Sometimes if no default browser is set or the link association is broken, links won't open.

3. Update the App and Browser:
Make sure that both the MxM News app and your WebKit-based browser are up to date. Older versions may have bugs causing link issues.

4. Disable Any Extensions or Ad Blockers:
Extensions can interfere with link handling. Try disabling any browser extensions or app plugins temporarily to see if links start working.

5. Network and Firewall Settings:
Check if any firewall or network security software is blocking requests from the app or browser. Sometimes security rules can block content loading.

If none of these steps help, please let me know:
- Are any error messages shown when you click a link?
- Does the app freeze, or just do nothing?
- Does this happen for all articles or only certain ones?

I can guide you more precisely with that info. Also, some recent similar issues reported on other news apps were fixed by turning off Accelerated Mobile Pages (AMP) loading or adjusting link handling, but that usually relates to apps on Android/iOS.2

Let me know how these initial checks go!

Using MXM News on Windows 11 laptop. I get a g-mail, open it, it shows a dozen or more headlines. I click on Read More link and it says THIS SITE CAN'T BE REACHED

Thanks for the details! So you’re using MxM News on your Windows 11 laptop, opening a Gmail email with headlines, but when you click “Read More,” you get the “THIS SITE CAN’T BE REACHED” error. Got it.

This error usually means your computer can’t establish a connection to the website the link points to. Let’s try some targeted steps to fix this on Windows 11:

1. Check Your Internet Connection:
Make sure your internet is working by opening other websites in your browser.

2. Clear DNS Cache:
Sometimes the DNS (Domain Name System) cache gets outdated and blocks site access. To clear it:
- Press Win + S, type cmd, right-click Command Prompt, and select “Run as administrator.”
- Type ipconfig /flushdns and hit Enter.
- Restart your browser or app and try the link again.

3. Restart DNS Client Service:
This service helps resolve domain names. To restart it:
- Press Win + R, type services.msc, and press Enter.
- Find “DNS Client” in the list. Right-click and select Restart.

4. Check Firewall and Antivirus Settings:
Temporarily disable your firewall or antivirus (or check exceptions/settings) to ensure they’re not blocking the MxM News app or links.

5. Check for VPN or Proxy:
If you use a VPN or proxy, disable it briefly to see if that’s causing the issue.

6. Change DNS Servers:
Switching to a public DNS like Google’s (8.8.8.8 and 8.8.4.4) or Cloudflare’s (1.1.1.1) can help:
- Go to Settings > Network & Internet > Change adapter options.
- Right-click your active network, select Properties, then select “Internet Protocol Version 4 (TCP/IPv4),” and click Properties.
- Choose “Use the following DNS server addresses” and enter the new DNS addresses.

7. Clear Browser Cache:
If the links open in your browser, clear cache and cookies in that browser.

If after these steps the issue persists, it might be specific to the MxM News app or temporary server issues. But let's start here to cover the main network causes.

Here is a helpful guide with detailed steps for this error on Windows 11 you might find useful: 6 2.

Would you like me to walk you through any of these steps in detail?

Why can't I access links from MxM News emails?

Thanks for your question about why you can’t access links from MxM News emails.

Based on what I’ve found and similar reports, a few common reasons can cause this issue:

1. Network or DNS Problems: Sometimes your computer or network setup prevents connecting to external sites linked from the email. This can be because of DNS resolution errors or firewall rules blocking the connection. Flushing the DNS cache or changing to a public DNS like Google’s (8.8.8.8) often helps.

2. Email Client Restrictions: Some email apps or security settings block opening external links for safety, especially if links are redirected through tracking systems.

3. Link Destination Server Issues: If the site the link points to is temporarily down or misconfigured, you’ll get “site can’t be reached” errors.

4. App or Browser Compatibility: Older versions of the MxM News app or your browser sometimes have bugs that interfere with link opening.

Unfortunately, specific bugs with the MxM News app have been reported historically (such as freezing during sign-up, black screens, or failure to open pages), showing that app updates or server downtime could contribute1 4.

To diagnose more precisely, here’s what I recommend:

- Try opening the “Read More” links from your emails in a different browser outside the app.
- Disable any antivirus or firewall temporarily to check if they’re blocking links.
- Verify your internet connection and flush DNS cache (using ipconfig /flushdns in an admin Command Prompt).
- Ensure you’re running the latest version of the MxM News app or try reinstalling it.
- If links still don’t respond, it could be a server-side or app bug. You might want to report it directly to MxM News support for them to investigate further.

If you want, I can help you with step-by-step instructions for any of those checks! How does that sound?