Hi there! I see you created a new account on the CHAI app, but you're still encountering the "usage limit" message. Let’s get to the bottom of this together.
First, can you tell me if you made the new account using the same device and network? Sometimes the app applies usage limits tied to device or IP address, which could carry over even with a new account.
Meanwhile, here are some steps that often help solve usage limit issues on CHAI:
1. Clear App Storage and Cache - Go to your Android device’s Settings > Apps > CHAI app. - Tap Storage and select Clear Cache and Clear Data (note: clearing data will require you to log in again).
2. Restart the App and Device - Fully close the app (make sure it’s not running in background). - Restart your device, then reopen the app and log into your new account.
3. Toggle Airplane Mode - Turn on Airplane mode for about 30 seconds, then turn it off. This can reset your network connection and sometimes bypass temporary usage throttling.
4. Check for App Updates - Visit the Play Store and confirm your CHAI app is up to date. Using an old version may cause unexpected issues.
If you’ve already tried these or the issue persists, it might be related to server-side limits or account/IP restrictions that aren’t immediately reset by creating a new account. In such cases, sometimes waiting 24 hours or contacting CHAI support directly could be necessary to lift the limits.
Do these steps sound okay for you to try? And did you notice the usage limit appear immediately after creating the new account, or after some usage? Let me know—I’m here to help!
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Charlotte Green
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Hi there! I see you created a new account on the CHAI app, but you're still encountering the "usage limit" message. Let’s get to the bottom of this together.
First, can you tell me if you made the new account using the same device and network? Sometimes the app applies usage limits tied to device or IP address, which could carry over even with a new account.
Meanwhile, here are some steps that often help solve usage limit issues on CHAI:
1. Clear App Storage and Cache
- Go to your Android device’s Settings > Apps > CHAI app.
- Tap Storage and select Clear Cache and Clear Data (note: clearing data will require you to log in again).
2. Restart the App and Device
- Fully close the app (make sure it’s not running in background).
- Restart your device, then reopen the app and log into your new account.
3. Toggle Airplane Mode
- Turn on Airplane mode for about 30 seconds, then turn it off. This can reset your network connection and sometimes bypass temporary usage throttling.
4. Check for App Updates
- Visit the Play Store and confirm your CHAI app is up to date. Using an old version may cause unexpected issues.
If you’ve already tried these or the issue persists, it might be related to server-side limits or account/IP restrictions that aren’t immediately reset by creating a new account. In such cases, sometimes waiting 24 hours or contacting CHAI support directly could be necessary to lift the limits.
Do these steps sound okay for you to try? And did you notice the usage limit appear immediately after creating the new account, or after some usage? Let me know—I’m here to help!