Hi there! I understand that you’re seeing a charge even though you’ve already paid for this month, which can definitely raise concerns. To help get to the bottom of this, can I ask a couple quick questions?

1. Did you happen to purchase more than one subscription (maybe accidentally)? Sometimes, this can cause a double charge.
2. Are these charges showing up on your Google Play account, or somewhere else?
3. Have you seen any duplicate payment notifications or emails from CHAI?

Meanwhile, here’s what we can try together:

1. Check your subscription status in your Google Play account to see if there are multiple active CHAI subscriptions. You can do this by opening the Google Play Store app, tapping your profile icon -> Payments & subscriptions -> Subscriptions.
2. If you see two subscriptions for CHAI, that’s likely why you were charged twice. You can cancel the extra one there.
3. If only one subscription is active but you got charged twice, please review your recent payment receipts or bank statement to confirm if the charge is pending or completed.
4. To be safe, clear the app cache on your Android 10 device: Go to Settings -> Apps -> CHAI -> Storage -> Clear Cache.
5. Restart your device after clearing cache, then open CHAI again.

If none of this clarifies the issue, or if your account looks fine and you still see an extra charge, let me know, and I can guide you on contacting billing support to review your account details for potential refund or fixing errors.

Does that make sense? Let me know what you find from your subscriptions, and we’ll take it from there!