Hi there! I understand you’re having trouble logging into the British Airways app on your Android device. Could you tell me if you’re seeing any specific error messages when you try to log in, or does the app just fail to respond?

Meanwhile, here’s a step-by-step approach we can try to get you logged in:

1. Password Reset: If you haven’t yet, try resetting your password via the link on the login screen or through British Airways’ login help page. Sometimes a password reset can bypass hidden credential issues. You can do this here: https://www.britishairways.com/travel/loghlp/public/en_us

2. Clear App Cache and Data:
- Go to your device’s Settings.
- Tap on Apps or Application Manager.
- Find and tap on the British Airways app.
- Tap on Storage.
- Tap Clear Cache and then Clear Data.
This can resolve app-related login issues by removing corrupted data.

3. Update or Reinstall the App: Make sure your app is updated to the latest version from the Google Play Store. If it is, try uninstalling and reinstalling the app to clear any installation glitches.

4. Check Network Connection: Since you’re on Android 10, sometimes network restrictions or VPNs might interfere. Try switching from Wi-Fi to mobile data or vice versa and see if that helps.

5. Login on the Website: Check if you can log into your BA account via the web browser. If login works there but not on the app, it narrows down the problem to the app itself.

If after these steps you’re still stuck, please let me know what error messages or symptoms you have. Sometimes there are temporary issues or account-specific blocks that we can explore next.

Are you happy to try these steps and update me on what happens?

Still not working have tried all those steps

Thanks for letting me know you’ve already tried those standard steps. Since they didn’t resolve the issue, let’s explore a few other possibilities which have come up recently for BA app users on Android like you.

1. Check for Known App Issues or Updates: There have been reports on forums where users mentioned the app stopped working on some Android devices after updates or changes in account status. Sometimes, it relates to recent app versions behaving unexpectedly on certain OS versions like Android 10. If you haven’t already, check the Google Play Store for any very recent updates or patches to the app and install those. Also, check for any announcements on British Airways’ official channels about app problems or maintenance.

2. Account-Specific Issues: Some users reported issues if their account status changed (e.g., loyalty tier changes). You might want to verify your account status on the website by logging in there. If your login works perfectly on the website, but not the app, it could indicate a specific app-account token problem.

3. Alternative Login Method: Try logging in using an alternative method, such as social login (if your account supports it) or via an email link reset.

4. Remove VPN or Proxy Services: If you are using any VPN or proxy on your device or network, turn it off. These can sometimes interfere with app authentication and connections.

5. Contact Higher-Level Support: Since the usual fixes aren’t working, and if the BA app continues to fail even after reinstalling and account checks, an escalation might be necessary. You could reach out to British Airways support directly via email at [email protected], detailing the issue, your device info, and steps already tried.

Meanwhile, you can manage bookings, check in, and get your boarding passes directly through the mobile website at https://www.britishairways.com, which is fully optimized for mobile browsers.

If you want, I can help guide you through any of these or assist you with contacting support properly. Are there any specific error messages or app behaviors you notice when your login attempt fails? That info might help us narrow down the cause better.

Here are some community discussions reflecting similar issues:
- Reddit BA app problems: 1
- Facebook user reports: 2

Are you satisfied with this approach or would you like me to assist with something more specific?

I have tried everything but still unable to log into my BA app.

Thanks for your patience and for letting me know you’ve tried all the usual steps. Since the British Airways app is still not letting you log in, even after clearing cache, reinstalling, and resetting your password, let’s take a closer look based on recent reports and official support suggestions.

Here are some additional steps that might help you:

1. Verify your credentials on the BA website: Try logging in at https://www.britishairways.com using your credentials. If this works, it confirms your account is fine and the issue is likely app-specific.

2. Check for temporary service issues: Sometimes BA experiences widespread login problems affecting both app and website. Recent user reports indicated login errors due to backend system maintenance or temporary outages. You can visit the BA Help Centre for updates: https://www.britishairways.com/travel/loghlp/public/en_us 1.

3. Force stop and clear cache/data again: Occasionally, a full app reset is needed:
- Open Settings > Apps > British Airways app.
- Tap Force Stop.
- Clear Cache and Clear Data once more.
- Then, reboot your Android device and try again.

4. Ensure no connectivity issues or VPN usage: Disable any VPN or proxy on your Android device as that can interfere with secure login authentication.

5. Try a different network: Switch between Wi-Fi and mobile data to rule out network-specific blocks.

6. Password Reset Caution: When resetting password, ensure you use the official BA site or app, as phishing sites exist. After resetting, wait a few minutes before trying to log in again.

7. Contact BA Support with details: Since this issue persists, emailing [email protected] with your device info (Android 10, WebKit browser engine), error messages, and steps tried will allow BA’s technical team to escalate your case effectively.

8. Use the mobile website in the meantime: You can access almost all services on https://www.britishairways.com via your Android web browser if the app login continues to fail.

If you want, I can help you draft the email to the support team or guide you through accessing the mobile site efficiently.

Are there any specific error messages showing when you attempt to log in on the app? That info could help narrow down the issue further.

Please let me know how you would like to proceed!

Tried everything and still not working

I see that despite trying all the common fixes, you’re still unable to log into the British Airways app on your Android 10 device. This seems to be affecting several users recently, with similar reports of login failures even after clearing cache, reinstalling, and resetting passwords.

Here are some further actions based on recent user experiences and community discussions:

1. Check if the App or Backend is Experiencing Issues:
Several users on Reddit and Facebook have reported that the BA app has login problems which sometimes coincide with updates or temporary backend outages. It’s worth checking these sources for the latest status or any official announcements:
- Reddit thread about BA app issues: 1
- Facebook group discussions: 2

2. Use the Mobile Website as a Reliable Alternative:
While the app issue persists, you can manage your bookings, check in, and obtain boarding passes on BA’s mobile website (https://www.britishairways.com). This site is optimized for mobile browsers and should function well without needing the app.

3. Contact British Airways Technical Support for App-Specific Issues:
Since the usual troubleshooting steps have not worked, contacting the BA Android app support directly is recommended. You can email your issue including your device details, Android version, and error messages (if any) to:
[email protected]
This allows their technical team to escalate and investigate possible account or device-specific issues affecting app login.

4. Double-Check Device and Network Environment:
- Ensure no VPN or proxy is active on your Android device as these can interfere with app logins.
- Try switching between Wi-Fi and mobile data to rule out network-specific blocking.
- Confirm your device date and time settings are set to automatic to avoid authentication conflicts.

5. Keep an Eye Out for App Updates:
Sometimes a new update will fix bugs causing login problems, so regularly check the Google Play Store for updates to the British Airways app.

Additionally, here are helpful videos for BA app fixes that you might want to watch:
- YouTube troubleshooting guide 2024
- YouTube fix guide 2025

If you would like, I can help you draft the email to the technical team or assist with accessing the mobile website more smoothly while the app issue is resolved.

Are you satisfied with these suggestions? Or would you prefer assistance contacting BA support now?

I have tried everything but still unable to log into my BA app.