[Joy 101] Does not send me an email to login

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Susan West
3 months ago In Joy 101
Does not send me an email to login

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Emily Roberts

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3 months ago

Hi there! I understand you're not receiving the login email from the Joy 101 app. Let’s see what might be causing this and how we can fix it.

First, could you please confirm a couple of things for me?
1. Are you checking the email address you used to sign up for the app?
2. Have you checked your spam or junk folder to see if the email might have landed there?
3. Is your internet connection stable when you try to receive the email?

Once I have this info, I can guide you through the next steps. Meanwhile, here are some initial steps you can try:

1. Make sure you entered your email correctly in the app’s login screen. A small typo might prevent the email from being sent to you.
2. Resend the login email from the app if there is an option.
3. Add the app’s email address to your email contacts or whitelist it to avoid filtering by your email provider.
4. Restart your iPhone running iOS 18.6, as sometimes a fresh reboot helps.

Let me know what you find out or if you want me to guide you through these steps!

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