[Club Pilates] I can open the app on my Apple watch but app is not counting minutes, calories, etc

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Debra
4 months ago In Club Pilates
I can open the app on my Apple watch but app is not counting minutes, calories, etc

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Emily Roberts

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4 months ago

Hi there! I see you're able to open the Club Pilates app on your Apple Watch but it's not tracking minutes, calories, or other activity data. Let's get this sorted out together.

To start, can you tell me if the app on your iPhone is installed and paired correctly with your Watch? Also, have you tried restarting either device recently? Sometimes a quick restart helps refresh the connections.

While I wait for those details, here are some steps you can try to fix the tracking issue:

1. Reinstall the Club Pilates app on your iPhone and Watch: Sometimes the app may glitch, and reinstalling fixes syncing problems. Delete the app from your iPhone, then reinstall it. This also refreshes the Apple Watch app.

2. Enable Fitness and Workout Tracking:
- On your iPhone, open Settings > Privacy > Health.
- Make sure Fitness Tracking and Workouts are turned on so your Watch can access and record workout data.

3. Check Apple Watch Privacy Settings:
- On your iPhone, open the Watch app.
- Tap Privacy, and verify that Fitness Tracking is enabled.

4. Reset Fitness Calibration Data:
- Sometimes resetting calibration data helps with accurate tracking.
- Open the Watch app on your iPhone.
- Tap My Watch > Privacy > Reset Fitness Calibration Data.

5. Make sure Club Pilates is allowed to access Health data:
- On iPhone, open Health app > Sources or Privacy > Apps > Club Pilates.
- Enable permissions for the app to read and write data such as active energy, heart rate, and workouts.

If you find these options already set, or reinstalling didn't help, let me know and we can dive into more advanced troubleshooting steps. Also, does the app show any error messages or syncing status anywhere?

By the way, some users had similar issues that resolved after reinstalling the app and enabling the necessary permissions1 10.

Let me know how these steps go! Are you comfortable trying these now?

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