Hi there! I’m sorry to hear that you’re encountering issues when trying to book your flight with Allegiant. Let’s work together to solve this.

Could you please provide me with a bit more detail? For instance, are you using the Allegiant mobile app or their website? Also, when does this error message appear in the booking process? Are there any specific actions you’ve taken before getting the error message?

This information will help me assist you more effectively!

I’m using the mobile app. When I open the app and select BOOK FLIGHT, it immediately takes me to the From/To screen. When I try to select the From space to fill in my city, it takes me to an error message that says “ERROR UNABLE TO LOAD AIRPORTS. Please advise

Thank you for the details! It does sound like a frustrating issue when the app isn't functioning as expected. Here are some steps we can take to try to resolve the “ERROR UNABLE TO LOAD AIRPORTS” message you’re encountering in the Allegiant app on your iPhone:

1. Check for App Updates: Make sure that your Allegiant app is updated to the latest version. Sometimes, these issues are due to bugs that may be fixed in an update. You can check for updates in the App Store.

2. Restart the App: Close the app completely and reopen it. You can do this by double-tapping the home button (or swiping up from the bottom of the screen if you don’t have a home button) and swiping the Allegiant app off the screen.

3. Clear App Cache: While iOS doesn’t allow you to clear cache manually, you can achieve a similar result by deleting the app and reinstalling it. This might help reset any corrupt data causing the error:
- Press and hold the Allegiant app until it wiggles.
- Tap the "X" to delete the app.
- Reinstall it from the App Store.

4. Check Internet Connection: Ensure you have a stable internet connection. Sometimes a weak connection can cause loading problems.

5. Restart Your Device: Restarting your iPhone can sometimes resolve unexpected issues. To do this, you can hold the power button until you see the option to slide to power off, then turn it back on after a few seconds.

If none of these steps work, it’s possible that there might be a temporary issue with the app or external servers. Some users have reported experiencing similar problems recently. If that seems to be the case, you might want to try again later or check for updates on forums like Reddit to see if others are having the same issue 1 or 2.

Please let me know how it goes with these steps! Are you satisfied with the solution I provided, or do you need further assistance?

I generally don’t fly Allegiant Air since I live in Detroit area, so when I’ve looked for flights in the past I just opened the website in my browser. Since hearing of Allegiant picking up more routes, I tried looking for an upcoming trip I have planned from FLT to PNS. When the website didn’t open, I decided to add the app to my phone. I added it yesterday, so I assume I had the latest updates. That’s when I first started getting the error message. I tried again today and I’m still getting it. Last night I also tried turning my phone off and on. By the way, my husband is able to get the app to work on his computer. Please advise.

Thank you for the additional information! It's helpful to know your experience and that your husband is able to access the app on his computer without any issues. Since you’ve already attempted basic troubleshooting and the app was newly installed, let's explore some further steps to help you get around the app error you're facing:

1. Try a Different Network: If possible, switch from Wi-Fi to mobile data, or vice versa. Sometimes network settings or connectivity can impact app performance.

2. Location Settings: Ensure that your location services are enabled for the Allegiant app. This can often help load data like airports more efficiently:
- Go to Settings > Privacy & Security > Location Services.
- Make sure Location Services are turned on and that Allegiant is set to “While Using the App” or “Always.”

3. Check for iOS Updates: Even though you have the latest app, it's good to check if your iPhone iOS is up to date. Go to Settings > General > Software Update to see if there’s an available update.

4. Reset Network Settings: If the problem persists, you can try resetting your network settings. This will require you to reconnect to Wi-Fi networks, so ensure you have that information handy:
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

5. Check for Known Issues: Since you've mentioned that your husband can access the app just fine, it might also be worth checking community forums like Reddit, as some users have recently reported similar problems and potential solutions 1 2.

If none of these steps work, we may need to consider reaching out to Allegiant's higher-level support for deeper diagnostics. You can email them directly at [email protected] for additional help.

Let me know how it goes with these suggestions! Are you satisfied with the solution I provided, or do you need further assistance?