[magicApp Calling & Messaging] MJ app no longer rings on cell phone for several days now

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MJ app no longer rings on cell phone for several days now

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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9 months ago

Hi there! I understand your MagicApp calls are not ringing on your cellphone for several days now. Let's get to the bottom of this together.

To start, could you let me know if you’ve checked these basics already?
- Is your phone on Do Not Disturb or Silent mode?
- Are app notifications for MagicApp enabled on your phone?
- Have you recently restarted your phone or the app?

Since your device is using WebKit on Windows 10, I want to make sure that the app has permission to notify you properly and that your sound settings are correct.

Here’s a step-by-step plan to troubleshoot the ringing issue on your MagicApp:

1. Check Notification Settings
- On your Windows device, go to Settings > System > Notifications & actions.
- Scroll and find MagicApp, and ensure notifications are turned ON, including sounds and banners.

2. Verify Do Not Disturb Mode
- Make sure Do Not Disturb is turned OFF if it's enabled anywhere on your system or within the app.

3. Restart the MagicApp
- Fully close the MagicApp.
- Restart your computer, log back into MagicApp and see if ringing returns.

4. Check MagicApp Volume and Sound
- Open MagicApp.
- Make a test call or ask someone to call you, and check that the app’s volume is not muted and your system sound is up.

5. Update or Reinstall MagicApp
- Check if there is an update available for MagicApp that might fix bugs.
- If the problem persists, uninstall MagicApp fully and then reinstall it fresh.

6. Confirm Network Connection
- MagicApp relies on internet connectivity. Confirm that your Windows device has a stable network connection.

If after trying those you still don’t get calls ringing on your phone via MagicApp, let me know. We can do some deeper settings checks or look into account/server issues next.

Does this help so far? Are any of these steps that you have tried already?

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